Shelly Sabecki
Toledo,OH
Summary
Hardworking employee enthusiastic about learning Heavy Equipmeny field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Service Advisor
Dunn Chevrolet
09.2020 - 12.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Service Dispatcher
Dunn Chevrolet
12.2018 - 11.2020
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Scheduled and organized delivery routes.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Service Manager
Goodyear Tire & Rubber
01.2014 - 12.2018
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Service Writer
Tom's Tire And Service
09.2012 - 01.2014
- Responded to customer calls and emails to answer questions about products and services.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Presented different repair options to customers to help each person make appropriate choices.
- Logged work orders and change orders into [Software] database to track job status.
Education
Bachelor of Arts - Education of Language Arts & History
University of Toledo
Toledo, OHAssociate of Science - Registered Nurse
Mercy College of Ohio
Toledo, OH05.2007
Skills
- Documentation and Reporting
- Service Recommendations
- Customer Service
- Service Estimates
- Repairs Scheduling
- Clerical Support
- Computer Skills
- Mechanical Aptitude
Timeline
Service Advisor
Dunn Chevrolet
09.2020 - 12.2023
Service Dispatcher
Dunn Chevrolet
12.2018 - 11.2020
Service Manager
Goodyear Tire & Rubber
01.2014 - 12.2018
Service Writer
Tom's Tire And Service
09.2012 - 01.2014
Bachelor of Arts - Education of Language Arts & History
University of Toledo
Associate of Science - Registered Nurse
Mercy College of Ohio
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