Shelly Sammons
Restaurant Manager
Medina,TX
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Experienced Management bringing demonstrated success in developing and motivating strong restaurant teams to assist hundreds of customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Restaurant/General Manager with 21 years in restaurants and catering. Strong career progression in casual dining. Highly dedicated to career growth.
Overview
1
1
Certification
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Full Time Mother
Self
Medina, TX
05.2018 - 09.2021
- Transported children to and from school, medical appointments and extra-curricular activities.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Built positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
Server
La Magnolia
Magnolia, TX
03.2017 - 02.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic fine dining restaurant while maintaining calm, professional demeanor.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Prepared salads, desserts, and soups as ordered.
Front of House Manager
Tokyo Hibachi And Sushi
Sherman, TX
01.2010 - 02.2018
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Submitted payroll for front of house-member team.
- Spearheaded daily social media presence to engage with customers and expand customer base.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated mastery to oversee Alcohol and to go orders and delivery system and managed follow-up.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Performed cash handling activities and secured nightly bank deposits.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Reorganized bar and dining area, increasing efficiency 30%
Education
No Degree - Culinary Arts
St. Philip's College
San Antonio, TX 06.2021 - Current
Associate of Arts - Psychology
Northwest Vista College
San Antonio, TX 01.2019 - 04.2021
Skills
Food preparation and safety
Certification
Professional Food Management Certificate
References
References available upon request.
Timeline
Professional Food Management Certificate
07-2021
No Degree - Culinary Arts
St. Philip's College
06.2021 - Current
Associate of Arts - Psychology
Northwest Vista College
01.2019 - 04.2021
Full Time Mother
Self
05.2018 - 09.2021
Server
La Magnolia
03.2017 - 02.2018
Front of House Manager
Tokyo Hibachi And Sushi
01.2010 - 02.2018
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