Shelly Sanchez
Caldwell,ID
Summary
Results-driven operations manager with a strong background in title operations and team management. Known for exceptional problem-solving skills and attention to detail, contributing to seamless office administration and enhanced customer satisfaction.
Overview
20
20
years of professional experience
Work History
Receptionist/CS/Assistant/TO/Ops Mgr
Continental Land Title
Riverside, CA
02.1989 - 09.2008
- Handled incoming calls, relayed messages, and directed inquiries to relevant departments.
- Welcomed visitors and delivered prompt assistance as needed.
- Continental Land Title changed to Continental Lawyers Title, who then changed to Lawyers Title, who then changed to Land America Lawyers Title.
- During my time there, 1989–2008, I started as the receptionist and open order clerk. On the weekends, I pulled chain for searching and examining.
- In 1991, I transferred to the accounting department, where I did manual payoffs, accounts receivable, manual drafts, and check deposits.
- I cannot remember the exact dates, but sometime.
- In 1993, I moved onto a title unit, where I learned to be a title assistant. I sat at the desk for several years until the market took a bit of a downturn. I was transferred to customer service and spent a year or so there until such time Guy Kruger put me back on a title unit.
- While working as an assistant, I was also learning to search and did some examining.
- Again, I cannot recall the exact dates, but around 2002, I was promoted to title officer, and I have been working as a title officer since that time.
- In 2009, I was laid off due to the market crash. I took a year off, and in 2010, I accepted a position with Title365 as their TO/Office Manager and opened their Riverside division of T365.
- In 2013, I accepted a position with Stewart Title of CA, Inland Empire, as a TO, and I am still with STCA.
- In 2017, my mentor, Kaz Bernath, was promoted to the underwriting team, and since his job as Title Operations Manager was opening up, he recommended me to the DP, Guy Kruger. I was offered the job and accepted the position, and I currently work as a title officer, operations manager, and ATO.
- In 2025, Kim Strong, the current Inland Empire DP, also gave me the position of ATO for the San Diego, Orange County, and Inland Empire Divisions.
Education
High School Diploma -
Riverside Community College
Riverside06-1986
Skills
- Customer service
- Office administration
- Data entry
- Records management
- Title examination
- Customer relationship management
- Problem solving
- Accounting fundamentals
- Attention to detail
- Effective communication
- Adaptability to change
- Time management
- Multi-line telephone skills
- Phone etiquette
- Staff management
- Office management
- Multitasking and prioritization
- Document management
Timeline
Receptionist/CS/Assistant/TO/Ops Mgr
Continental Land Title
02.1989 - 09.2008
High School Diploma -
Riverside Community College