Shelly Schroeder
Austin
Summary
Seasoned Manager/Bartender with a track record of enhancing customer satisfaction and loyalty, notably at Dirdie Birdie. Expert in mixology and POS system proficiency, I excel in staff training, ensuring responsible alcohol service. My leadership has consistently boosted team performance and minimized loss, underpinning a significant increase in repeat business.
Overview
5
5
years of professional experience
Work History
Manager/ Bartender
Dirdie Birdie
08.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Manager/ Bartender
Salvation Pizza
01.2022 - 08.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Closed out cash register and prepared cashier report at close of business.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
Manager/ Bartender
1417
01.2020 - 01.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
Education
Associate of Arts - CAMM
Art Institute of Dallas
Dallas, TXSkills
- Cash handling expertise
- Staff training and supervision
- Attentive service
- POS system proficiency
- Strong communication skills
- Customer service
- Suggestive selling
- Advanced bartending techniques
- Expert mixology
- Menu development
- Team leadership
- Safe food handling procedures
- Sharp memory
- Highly reliable
- Complex Problem-solving
- Responsible alcohol service
Timeline
Manager/ Bartender
Dirdie Birdie
08.2023 - Current
Manager/ Bartender
Salvation Pizza
01.2022 - 08.2023
Manager/ Bartender
1417
01.2020 - 01.2022
Associate of Arts - CAMM
Art Institute of Dallas
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