Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelly Shafer

Oakland,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Real Estate Agent

Coldwell Banker Realty
04.2017 - Current
  • Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiate, facilitate, and manage real estate transactions.
  • Communicate with clients to understand property needs and preferences.
  • Maintain connections with clients to encourage repeat business and referrals.
  • Develop and maintain relationships with clients through networking, postcards, and cold calling.
  • Advertise client properties through websites, social media, and real estate guides.
  • Review market research data and changed sales plans accordingly.
  • Conduct comprehensive market analysis to identify opportunities for investors.
  • Market and sell property for clients by hosting open houses and advertising online and in print.
  • Develop and implement strategic marketing plans to increase potential for selling properties and generate more leads.
  • Write listings detailing and professionally highlighting property features to increase sales chances.
  • Liaise between buyers and sellers to provide positive experiences for both parties.
  • Present purchase offers to sellers for consideration.

Permitting Specialist/Client Relations Manager

Storm Shutter Warehouse
01.2017 - Current
  • Responsible for start to finish of contract for permitting process including, client relations, obtaining required association approvals, creating and submitting permit with all drawings and engineering, recording notices with counties, and ensuring all inspection are commenced for closing of permit.
  • Research, record, and review construction plans to create correct civil drawings to submit in permit application for local cities, counties, jurisdictions and civil entities.
  • Reading and interpreting structural engineering in compliance with standards and regulations of FL Building Codes.
  • Review construction plans to verify plans are in accordance with designated specifications and other requirements.
  • Work jointly with internal partners, such as contractors, vendors, project managers, engineering and design to supply and meet project requirements.
  • Address permitting rejections and work closely with team members, contractors, and vendors to resolve objections.

Pharmacy Technician

CVS Pharmacy
04.2016 - 09.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Education

Bachelor of Science - Accounting And Business Management

University of Cincinnati
Cincinnati, OH

Bachelor of Science - Business Economics

Xavier University
Cincinnati, OH

Skills

  • Excellent verbal and written communication skills
  • Ability to establish rapport and maintain trust with co-workers, leadership, and clients
  • Ability to adapt and work well within changing environments
  • Ability to meet deadlines and time frames
  • Problem resolution and relationship development
  • Proficient computer skills in navigating such programs as Excel, Word, PowerPoint, Outlook, CAD, Adobe, etc
  • Ability to work independently and with team members
  • Excellent organizational and time management skills

Certification

  • Michigan Real Estate Associate License
  • Michigan Pharmacy Technician License

Timeline

Real Estate Agent

Coldwell Banker Realty
04.2017 - Current

Permitting Specialist/Client Relations Manager

Storm Shutter Warehouse
01.2017 - Current

Pharmacy Technician

CVS Pharmacy
04.2016 - 09.2019

Bachelor of Science - Accounting And Business Management

University of Cincinnati

Bachelor of Science - Business Economics

Xavier University

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Shelly Shafer