SHELLY SHEPHERD
Dallas,OR
Summary
Qualified Customer Service Associate with solid background in optical dispensary management and patient care. Effectively led teams to enhance customer satisfaction and operational efficiency. Demonstrated expertise in lens crafting and frame adjustments, ensuring precision and quality.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Optician
Mid Valley Eyecare
06.2021 - Current
- Regularly attended industry conferences and seminars to stay current on the latest trends and advancements in optical technology, ensuring patients received cutting-edge care.
- Collaborated with fellow opticians to develop strategies for reaching sales targets and improving overall team performance.
- Utilized advanced diagnostic equipment for precise measurements of patients'' eyes, ensuring proper lens fitting and optimal vision correction.
- Managed inventory effectively, maintaining optimal stock levels and reducing unnecessary expenses.
- Built long-lasting relationships with clients through attentive follow-up care and ongoing communication regarding their eye wear needs.
OPTICIAN
PHYSICIANS OPTICAL
09.2010 - 06.2016
- Assist patients with eyewear selection
- Adjust lenses and frames to correct alignment
- Mount, secure and align finished lenses
- Neutralize prescription lenses to determine prescription, prism and proper fitting
- Lens layout and tracing
- Inspect and measure mounted or un-mounted lenses after completion to verify conformance to specifications
- Frame board management
- Meeting with frame vendor reps to control inventory
- Inventory management
- Training and mentoring new opticians in training
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
OPTICIAN
VANCOUVER VISION CLINIC
11.2008 - 09.2010
- Assist patients with eye wear selection
- Adjust lenses and frames to correct alignment
- Mount, secure and align finished lenses
- Neutralize prescription lenses to determine prescription, prism and proper fitting
- Lens layout and tracing
- Inspect and measure mounted or un-mounted lenses after completion to verify conformance to specifications
- Frame board management
- Meeting with frame vendor reps to control inventory
- Inventory management
- Training and mentoring new opticians in training
OFFICE MANAGER/OPTICIAN
SILVER FALLS EYECARE
10.2004 - 11.2008
- Manage Staff, preparing work schedules and assigning specific duties
- Determine staffing requirements and interview, hire and train new employees
- Locate, select and procure merchandise for resale, representing management in purchase negotiations
- Plan and direct sales promotions
- Assist patients with eyewear selection
- Adjust lenses and frames to correct alignment
- Mount, secure and align finished lenses
- Neutralize prescription lenses to determine prescription, prism and proper fitting
- Lens layout and tracing
- Inspect and measure mounted or un-mounted lenses after completion to verify conformance to specifications
- Frame board management
- Meeting with frame vendor reps to control inventory
- Inventory management
- Training and mentoring new opticians in training
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Skills
- Ability to multi-task
- Attention to detail
- Exceptional customer service
- Honesty
- Dependability
- Team facilitation
- Independent work
- Collaborative work
- Exceptional sales history
Certification
- Certified Optician (CO) - American Board of Opticianry (ABO).
Timeline
Lead Optician
Mid Valley Eyecare
06.2021 - Current
OPTICIAN
PHYSICIANS OPTICAL
09.2010 - 06.2016
OPTICIAN
VANCOUVER VISION CLINIC
11.2008 - 09.2010
OFFICE MANAGER/OPTICIAN
SILVER FALLS EYECARE
10.2004 - 11.2008
- Certified Optician (CO) - American Board of Opticianry (ABO).
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