Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelly Sherman

Killeen,USA

Summary

Efficient Administrative Services Manager with experience in overseeing office operations, managing staff, and developing policies to improve organizational efficiency. Skilled in coordinating administrative procedures, streamlining workflow processes, and implementing cost-saving measures. Demonstrated ability to enhance communication between departments, resulting in optimized operational workflows. Committed to maintaining high standards of organization and operational excellence. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Contract Administrator

Valcorp Entrprises
Temple, Texas
02.2023 - Current
  • Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Inspected contract work operations to check compliance with plans and specifications.
  • Reviewed vendor invoices for accuracy prior to payment processing.
  • Attended meetings between clients and contractors to provide support during negotiations.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Submitted project closeout documents in accordance with contract terms.
  • Prepared reports summarizing key elements of completed contracts.
  • Reviewed and negotiated contracts for clients, ensuring compliance with applicable laws.
  • Complied with regulations by crafting policies and procedures for all to follow.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
  • Organized and maintained documents, files and records.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.

Store General Manager

South Texas Fundraising Solutions
Georgetown, USA
09.2019 - 02.2023
  • Responsible for the direction, and performance of 3 store, and 10 employees.
  • Findinng new improved games, and jackpots.
  • Responsible for time sheets, lunches, PTO time and vacations, health insurance issues and payroll issues, answer phone calls, take messages, fax
  • Manage and track all orders, reconciled all deposits, and managed all money transactions with zero discrepancies.
  • Makinng sure all bills, and rent was paid at all 3 sites.
  • Managed stock levels and made key decisions about stock control
  • Ensure standards for quality, customer service, health and safety.

New Equipment Trainer / Fielder

Engineering Solution and Products (ESP)
Killeen, USA
05.2006 - 08.2019
  • Used GFEBS in Kuwait when soldier where isssued manadortory equipment.
  • Updated and maintained databases with current information within GFEBS.
  • Create fielding schedules with unit Commanders to establish a fielding timeline, inventory accountability, and to verify material is available and ready for soldiers.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Accountability of the number of employees, and hotel rooms, credit card issues, responsible for answering calls, taking messages, fax machine, maintaining a filing system, health insurance issues, time sheets, PTO time, sick time, call inn’s and pay roll issues
  • Worked with co-workers to identify shortages or surplus item, and report equipment status.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

Intermediate Certificate - Appraisal Learning

McKissock Learning
San Antonio, TX
01-2023

Associate of Science - Medical Billing & Coding

Central Texas College
Killeen, TX
06-2019

High School -

Northwestern High School
Albion, PA
06.1987

Skills

  • Telephone etiquette
  • Staff training
  • Contract performance monitoring
  • Cost estimation
  • Requests for information
  • Status reporting
  • Requests for proposals
  • Workflow management
  • Project Support
  • Change orders
  • Document control
  • Proposal preparation
  • Relationships and rapport

Certification

Appraisal Certificates 1-2-3-4

Timeline

Contract Administrator

Valcorp Entrprises
02.2023 - Current

Store General Manager

South Texas Fundraising Solutions
09.2019 - 02.2023

New Equipment Trainer / Fielder

Engineering Solution and Products (ESP)
05.2006 - 08.2019

Appraisal Certificates 1-2-3-4

Intermediate Certificate - Appraisal Learning

McKissock Learning

Associate of Science - Medical Billing & Coding

Central Texas College

High School -

Northwestern High School
Shelly Sherman