Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelly Shively

Redding,CA

Summary

Skilled in dental terminology and HIPAA compliance, I enhanced patient satisfaction and office efficiency at Jack Bonura D.D.S. office by optimizing appointment scheduling and improving billing processes. My adeptness at multitasking and strong patient relations significantly increased retention rates, showcasing my ability to deliver results in a fast-paced environment. Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.

Overview

24
24
years of professional experience

Work History

Dental Office Receptionist

Jack Bonura, D.D.S.
01.2012 - 01.2015
  • Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
  • Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
  • Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
  • Understood dental terminology and insurance breakdowns to communicate with patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Supported dental team members with accurate record-keeping, ensuring up-to-date documentation of treatment plans and progress notes.
  • Ensured a high level of data confidentiality by adhering strictly to HIPAA regulations in all aspects of patient file management and communication practices.
  • Enabled smooth transitions between appointments through diligent coordination with clinical staff regarding schedule changes or delays due to emergent situations or cancellations.
  • Improved the accuracy of billing processes by diligently verifying insurance coverage information for each patient prior to appointments.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
  • Reduced wait times by promptly greeting patients upon arrival and completing check-in procedures efficiently.
  • Optimized front desk operations by handling incoming calls professionally, directing inquiries to appropriate staff members as needed.
  • Increased patient retention rates by providing thorough follow-up communications regarding upcoming appointments or necessary treatments.
  • Enhanced the overall patient experience by maintaining a clean, organized reception area with up-to-date informational materials and comfortable seating arrangements.
  • Strengthened relationships with existing patients by consistently providing friendly and professional service during each interaction.
  • Helped patients complete necessary medical forms and documentation.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Provided excellent customer service to create positive experiences and build patient trust.

Registered Dental Assistant, Chairside

Kevin Cassidy, D.D.S.
01.1991 - 01.2001
  • Collaborated with team members to create an inviting atmosphere that fostered strong relationships between patients and staff.
  • Improved office efficiency by managing dental equipment, sterilization processes, and inventory control.
  • Assisted dentist with complex procedures, ensuring optimal outcomes and minimized patient discomfort.
  • Ensured prompt response to emergency situations by remaining knowledgeable about appropriate protocol and assisting dentists accordingly.
  • Participated in community outreach events to promote dental health awareness while representing the practice positively.
  • Advanced professional development through ongoing attendance at continuing education courses on new dental techniques and technologies.
  • Enhanced patient comfort by providing empathetic chairside assistance and maintaining a calm environment.
  • Supported successful dental treatments by preparing accurate impressions and fabricating custom trays for various procedures.
  • Provided exceptional customer service, addressing patients'' needs, concerns, and inquiries in a friendly and professional manner.
  • Managed patient records, ensuring complete accuracy and confidentiality in accordance with HIPAA regulations.
  • Promoted teamwork among staff members by actively participating in staff meetings and contributing ideas for improving workplace productivity.
  • Provided superior chairside support during examinations, x-rays, extractions, fillings, root canals, and other procedures as needed.
  • Increased patient education by providing oral hygiene instructions and demonstrating proper brushing techniques.
  • Assisted in the development of treatment plans tailored to individual patient needs, promoting long-term oral health success.
  • Contributed to increased patient satisfaction through effective communication and thorough explanation of dental procedures.
  • Maintained high standards of infection control by implementing rigorous sterilization protocols for all instruments and surfaces.
  • Coordinated with dental laboratories to ensure timely delivery of prosthodontic devices and other materials required for patient care.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.

Education

Associate of Applied Science - Registered Dental Assistant

Sacramento City College
Sacramento, CA
05.1979

Skills

  • Dental Terminology
  • HIPAA Compliance
  • Insurance Verification
  • Patient Scheduling
  • Punctual and Reliable
  • Insurance Billing
  • Treatment room setup
  • Dental staff support
  • Patient documentation
  • Adept at multi-line phones
  • Team Collaboration
  • Phone and Email Etiquette
  • Appointment Scheduling
  • Patient Flow Management
  • Front Office Management
  • Patient Relations
  • Office Opening and Closing
  • Understanding of confidentiality laws
  • Organization and Time Management
  • Adaptable and Flexible

Timeline

Dental Office Receptionist

Jack Bonura, D.D.S.
01.2012 - 01.2015

Registered Dental Assistant, Chairside

Kevin Cassidy, D.D.S.
01.1991 - 01.2001

Associate of Applied Science - Registered Dental Assistant

Sacramento City College

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Shelly Shively