Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Shelly Smith

Shelly Smith

Vancouver,WA

Summary

Detail-oriented and highly organized professional seeking to leverage extensive experience as a Loan Officer Assistant or Mortgage Loan Processor to contribute effectively to a dynamic team. Dedicated to providing exceptional customer service and ensuring smooth and efficient loan processing.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Financial Services Specialist / Teller

HAPO Community Credit Union
06.2023 - Current
  • Provided comprehensive financial solutions to credit union members by analyzing financial needs and offering tailored products and services
  • Established strong rapport with clients by consistently delivering exceptional service and demonstrating a deep understanding of their financial needs.
  • Originated and processed consumer loan applications, ensuring compliance with credit union policies and regulatory guidelines
  • Maintained a deep understanding of credit union products, services, and promotions to effectively cross-sell and upsell to members
  • Delivered exceptional customer service by resolving member inquiries and issues promptly and accurately

Loan Officer Assistant

Evergreen Home Loans
10.2015 - 07.2022
  • Lead and supervised a team of loan officers and support staff, providing training and guidance to ensure team productivity and development.
  • Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.
  • Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
  • Conducted preliminary assessments of borrower's financial status to determine loan eligibility
  • Maintained and updated loan files with accurate and current information
  • Communicated with underwriters, real estate agents, and other stakeholders to facilitate loan processing
  • Provided excellent customer service, addressing client inquiries and concerns promptly
  • Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.

Loan Officer Assistant

Umpqua Bank
10.2011 - 09.2015
  • Supported loan officers in managing loan pipeline and tracking loan status
  • Prepared and reviewed loan disclosures, ensuring compliance with regulatory requirements
  • Gathered and verified employment, income, and asset information from borrowers
  • Managed communication between borrowers, loan officers, underwriters, and closing agents
  • Ensured accurate entry of loan information into loan origination systems
  • Monitored loan progress and addressed any issues that arose during the processing
  • Provided administrative support, including scheduling appointments and managing correspondence.

Personal Banker / Teller

West Coast Bank
12.2009 - 10.2011
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Opened and managed personal and business accounts, ensuring accuracy and compliance with bank policies
  • Provided expert advice on banking products, including loans, mortgages, credit cards, and investment options
  • Cross-sold bank products and services to meet or exceed sales goals
  • Handled complex client inquiries and resolved issues efficiently, maintaining a high level of customer satisfaction.

Loan Processor

Bay Creek Mortgage
10.2001 - 07.2006
  • Processed mortgage loan applications from initial submission to closing
  • Verified borrower information, including credit history, employment, and income verification
  • Coordinated with loan officers, underwriters, and third-party vendors to ensure timely processing
  • Ensured all loans met regulatory and company guidelines before submission to underwriting
  • Prepared and sent closing documents to title companies and ensured timely loan closings
  • Provided updates to borrowers and loan officers on loan status throughout the process.

Education

Business And Accounting

Portland Community College
Portland, OR
09.1997

Skills

  • Proficient in loan origination software (Encompass)
  • Strong understanding of mortgage lending regulations and guidelines
  • Excellent communication and interpersonal skills
  • Detail-oriented with strong organizational abilities
  • Ability to work under pressure and meet deadlines
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Certification

Notary Public - WA, #22029748

References

  • Tyler McMahon, Area Manager, Evergreen Home Loans, tmcmahon@evergreenhomeloans.com, 360.600.6773
  • Azure Calder, Senior Loan Officer, Key One Financial, azure@keyonefinancial.com, 360.721.1945
  • Angie Petersen, Senior Loan Officer, Guild Mortgage, angiep@guildmortgage.net, 360.609.3022

Timeline

Financial Services Specialist / Teller

HAPO Community Credit Union
06.2023 - Current

Loan Officer Assistant

Evergreen Home Loans
10.2015 - 07.2022

Loan Officer Assistant

Umpqua Bank
10.2011 - 09.2015

Personal Banker / Teller

West Coast Bank
12.2009 - 10.2011

Loan Processor

Bay Creek Mortgage
10.2001 - 07.2006

Business And Accounting

Portland Community College

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Shelly Smith