Shelly Soe
San Francisco,CA
Summary
Experienced Medical Technician known for strong attention to detail and teamwork. Committed to optimizing workflows and enhancing patient care, ensuring compliance with HIPAA regulations while building trust through effective communication.
Overview
23
23
years of professional experience
Work History
Medical Technician
William C Chow, DO
01.2003 - 12.2025
- Managed patient scheduling and maintained organized medical records for efficient operations.
- Assisted healthcare providers with examinations and procedures, ensuring patient comfort and safety.
- Educated patients on treatment plans, medications, and preventive health measures to enhance compliance.
- Streamlined office workflows by implementing new electronic health record systems, improving data retrieval efficiency.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Operated and maintained laboratory equipment to ensure optimal performance and compliance with safety standards.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Prepared solutions, stains and reagents in accordance with standards.
- Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
Education
Bachelor of Science - Sociology
San Francisco State University
San Francisco, CASkills
- Knowledge of HIPAA compliance
- Patient care management
- Compassionate patient support
- Skilled in immunohistochemical techniques
Languages
English
Full Professional
Chinese (Cantonese)
Professional Working
Timeline
Medical Technician
William C Chow, DO
01.2003 - 12.2025
Bachelor of Science - Sociology
San Francisco State University