Shelly Spain
Portland,OR
Summary
Dependable and effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Veterinary Assistant
Cascade Veterinary Referral Center
03.2022
- Emergency triage, Room assistant – TPR/history, Monitored sedated procedures/recovery, Reception duties, Janitorial duties, Caring for up to 8 ICU patients, Collected payments, CPR
Veterinary Assistant
Tanasbourne Veterinary Emergency
10.2022 - Current
- Emergency triage, Room assistant – TPR/history, Caring for ICU patients, Monitoring sedated procedures/recovery, Janitorial duties, Bandage changes, Reviewing estimates with clients, Collected payments, CPR
Lead Veterinary Assistant
Heart & Soul Animal Urgent Care
02.2021 - 03.2022
- Controlled substance drug key holder, Managed treatment floor with up to 6 employees, Monitored sedated procedures/recovery, Bandage changes, Emergency triage, Room assistant – TPR/history, Reception duties, Cleaned/restocked/closed down hospital, Collected payments, CPR
Call Center Supervisor
St. Johns Veterinary Clinic
10.2016 - 01.2021
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
- Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
- Provided leadership, guidance and direction to team members, offering assistance with any need at any time.
Education
High school diploma -
Centennial Learning Center
01.2011
Skills
- Venipuncture
- Client education/communication
- Nail trims/anal gland expression
- Oral/injectable administration of medications
- Administration of vaccinations
- HVMS/Avimark/Cornerstone software
- Cross trained for reception duties
- Medical terminology
- Emergency Triage
- Medication calculations
- Filling medications according to protocol
- Euthanasia prep/cremation
- Collecting and documenting TPR/history
- Detail oriented
- Animal restraint
- Sedation monitoring
- Anesthesia monitoring
- Surgical Prep/monitoring/recovery
- Dental prophy
- CPR
- Client Communication
- Animal Safety
- Medication Administration
- Appointment Scheduling
- Client Education
- Reception duties
- Attention to Detail
- Relationship Building
Awards
Radiology certified
References
Available upon request
Timeline
Veterinary Assistant
Tanasbourne Veterinary Emergency
10.2022 - Current
Veterinary Assistant
Cascade Veterinary Referral Center
03.2022
Lead Veterinary Assistant
Heart & Soul Animal Urgent Care
02.2021 - 03.2022
Call Center Supervisor
St. Johns Veterinary Clinic
10.2016 - 01.2021
High school diploma -
Centennial Learning Center
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