Years of professional experience in retail customer service
Hi, I’m
Shelly Spence
Vian,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Diligent Closing Manager supervises closing shift in high-volume, fast-paced retail atmosphere. Responds with flexibility to shifting priorities and rapid change to improve products, services and customer satisfaction. Committed to established closing operating procedures to protect assets and keep employees safe.
Overview
15
1
Proffessional experience in inbound and out bound call centers
6
Proffessional experience in loan company office.
Work History
Harps
Closing Manager
12.2022 - Current
Job overview
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
- Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Famiily Dollar Dollar Tree
Assistant Manager
03.2023 - 10.2023
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Short Stop #2
Cashier
03.2020 - 11.2022
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Tallied cash drawer at beginning and end of each work shift.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
SYKES
Fraud Prevention Specialist
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Capital Advance Rent 1st
General Manager
Job overview
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
Vian High SchoolVian, OK
Associate Of General Studies from General
05.1997
Skills
- Customer Service Excellence
- POS Systems Operations
- Stocking and Replenishing
- Purchase Assistance
- Staff Training
- Complex Problem-Solving
- Cleaning and Sanitizing
- Product Knowledge
- Customer Transactions
- Work Task Prioritization
- Cooperative Attitude
- Regulatory Compliance
- Report Preparation
- Adaptable and Flexible
- Facility Safety
- Verbal and Written Communication
- Liquor Law Compliance
- Records Maintenance
- Service Minded
- Customer Relations
- Training Development Aptitude
- Reading Comprehension
- Active Listening
- Call Center Operations
- Calm and Professional Under Pressure
- Professional Telephone Demeanor
- 10-Key
- Conflict Resolution
- Membership Inquiries and Renewals
- Customer Consulting
- Documentation
- Problem-Solving Ability
- Customer Service Excellence
- Grammar
- Office Equipment Proficiency
- Multi-Line Telephone Operation
- Account Management
- Managing Multiple Tasks
- Answering Customer Questions
- Policy and Procedure Adherence
- Available Nights, Weekends and Holidays
- Exceeding Customer Expectations
- Goal-Driven
- Positive Customer Engagement
- Corrective Actions
- Energy and Physical Stamina
- Building Customer Loyalty
- Ability to Lift 40 Pounds
- Engaging with Diverse Customers
- Flexible Hours
- Store Opening and Closing
- Store Policies and Procedures
- Team Cooperation
- Independent Judgement
Volenter Work
I have helped run the Marble City Community Closet for about the past 6 years. I receive and process donations of clothes, toys and random house hold items and help other people find the stuff that they need or just simply want. We have been very blessed by our communities donations. I have never had to limit what someone can get, nor do you have to qualify. We just simply have a sign in sheet at the front desk,
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work from home optionHealthcare benefitsTimeline
Assistant Manager
Famiily Dollar Dollar Tree
03.2023 - 10.2023
Closing Manager
Harps
12.2022 - Current
Cashier
Short Stop #2
03.2020 - 11.2022
Fraud Prevention Specialist
SYKES
General Manager
Capital Advance Rent 1st
Vian High School
Associate Of General Studies from General
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