Guest Service Manager
Lowes Food's
Denton, NC
07.2024 - Current
- Maintained accurate records of all guest interactions, inquiries and complaints.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Prepared weekly schedules for all guest service personnel.
- Developed strategies to increase customer satisfaction levels and reduce customer complaints.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained accurate records of all cash transactions.
- Verified accuracy of incoming and outgoing funds.
- Performed regular audits of cash drawers to ensure accuracy of funds.
- Maintained accurate records of daily transactions and deposits.
- Tracked daily cash differences, compiled reports, and compared past data to find causes.
- Verified cash drawer, counted money and balanced receipts.
- Resolved discrepancies between physical count of cash and register balance.
- Trained new staff on cash handling procedures and cash register operations.
- Identified suspicious activities or irregularities and reported to management immediately.
- Prepared bank deposits, verifying amounts and ensuring timely deposits.
- Provided training to store employees covering areas such as cash handling procedures and security requirements.
- Coordinated the supply of currency for cash registers to ensure adequate change is available.
- Processed refunds and credits due to customers in a timely manner.
- Answered customer calls, addressed questions, and forwarded to the right departments or managers when needed.
- Investigated and resolved discrepancies in cash and inventory reports.
- Distributed cash, change, and equipment to sales associates, and assisted with end-of-shift accounting to document revenue handling.
- Monitored cash limits in registers and performed cash pickups to maintain security.
