Shelly Stephens
Canton,OH
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
13
13
years of professional experience
Work History
Office Coordinator
Dr. Gerald Bruno
05.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Submit insurance pre-authorizations and claims and record payments receives.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Produce Team Member
Giant Eagle
02.2018 - 05.2023
- Checked for outdated and overripe grocery items and removed from inventory.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
Office Manager
ImmediaDent
02.2016 - 02.2018
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Submitted insurance pre-authorizations and insurance claims.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Assistant Manager
Panera Bread
03.2014 - 02.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Planing schedules and delegating assignments to meet coverage and service demands.
General Manager of Food Service
Kentucky Fried Chicken
06.2010 - 03.2014
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Coordinated with catering staff to deliver food services for special events and functions.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Glenoak High School
Canton, OH05.1985
Skills
- Insurance Verification
- Understanding of Confidentiality Laws
- Patient Flow Management
- Insurance Billing
- Patient Relations
- Patient Documentation
- Treatment Plans
Timeline
Office Coordinator
Dr. Gerald Bruno
05.2023 - Current
Produce Team Member
Giant Eagle
02.2018 - 05.2023
Office Manager
ImmediaDent
02.2016 - 02.2018
Assistant Manager
Panera Bread
03.2014 - 02.2016
General Manager of Food Service
Kentucky Fried Chicken
06.2010 - 03.2014
High School Diploma -
Glenoak High School
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