Shelly Stephenson
Monrovia,IN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Senior Analyst
Medline Industries, Inc
Northfield, IL
10.2020 - 03.2025
- Maintained updated knowledge base on industry trends and best practices.
- Maintained or updated business intelligence tools, databases or dashboards.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Developed training materials for end users.
Branch Office Adminstrator
Medline Industries, Inc
Plainfield, Indiana
10.2010 - 11.2021
- Generated invoices, processed checks and updated accounts.
- Encouraged employee development through training, coaching and motivational strategies.
- Recruited, interviewed and selected employees to fill vacant roles.
- Assisted with recruitment activities such as posting job openings on various websites.
- Created, maintained and updated filing systems for records management in accordance with company standards.
- Organized meetings, events, conferences and travel arrangements for staff members.
- Managed office supplies inventory and placed orders when necessary.
- Analyzed data from various sources to generate meaningful reports for management review.
- Processed invoices, payments and other financial transactions accurately.
- Assisted with training new employees on company policies and procedures relevant to their roles.
- Answered customer questions, researched issues, and directed visitors to correct office personnel.
- Maintained an accurate record of employee leave requests in compliance with company policy.
- Ensured all necessary licenses and permits were obtained prior to opening new branch offices.
Skills
- Verbal and written communication
- Client relationship management
- Information gathering
- Critical thinking
- Decision-making
- Regulatory compliance
- Project management
References
References available upon request.
Timeline
Senior Analyst
Medline Industries, Inc
10.2020 - 03.2025
Branch Office Adminstrator
Medline Industries, Inc
10.2010 - 11.2021