Shelly Stevens
Ft. Pierce,FL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Medical Assistant
MD Primary Care Inc.
Ft. Pierce, FL
01.2022 - Current
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Administered injections, medications and treatments as directed by the physician.
- Collected samples from patients for laboratory testing purposes.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Incorporated outside records into charts and EHR.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Mental Health Technician
Forensic Treatment Center
Indiantown, FL
01.2016 - 08.2018
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Provided compassionate care for patients with mental health disorders.
- Developed basic strategies to promote patient safety, wellness and independence.
- Aided patients in performing activities of daily living.
- Escorted patients to appointments, therapy sessions, and activities.
- Tracked and reported vital signs during psychiatric crises.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Implemented behavioral management techniques per treatment plans.
- Documented patient interactions in compliance with HIPAA requirements.
Mental Health Technician
Indian River Behavioral Health Center
10.2018 - 01.2020
- Applied proven strategies to positively affect client behaviors.
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Influenced patients' behavior with interaction, counseling or instruction.
- Monitored patients' daily activities and documented observations.
- Conducted routine patient assessments and progress reports.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Implemented behavioral management techniques per treatment plans.
- Escorted patients to appointments, therapy sessions, and activities.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Maintained a safe environment through crisis intervention strategies.
Education
High School Diploma -
Centennial High School
Port Saint Lucie, FL05-2014
Skills
- Procedure Assistance
- HIPAA Compliance
- Patient Flow Management
- Medical Billing
- Phlebotomy
- Medical Terminology
- Patient-focused care
- Certified in Basic Life Support (BLS)
- Clinical Documentation
- Patient Scheduling
- Calm and level-headed under duress
- Understanding of medical laws
- Electrocardiography (EKG)
- Infection control procedures
Timeline
Medical Assistant
MD Primary Care Inc.
01.2022 - Current
Mental Health Technician
Indian River Behavioral Health Center
10.2018 - 01.2020
Mental Health Technician
Forensic Treatment Center
01.2016 - 08.2018
High School Diploma -
Centennial High School
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