Shelly Stuart
Vancouver,WA
Summary
Proven leader in the hospitality sector, adept at enhancing customer experiences and streamlining service processes. Fostered a loyal clientele and improved team efficiency through effective time management and exemplary customer service. Skilled in food safety and adept at fostering teamwork, consistently exceeding dining expectations without compromising service quality.
Overview
15
15
years of professional experience
Work History
Banquet Server/Bartender
Heathman Lodge
09.2024 - 10.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Restaurant Owner/Operator
Crave Grille
04.2016 - 10.2023
- Optimized customer experience through inviting atmosphere and appealing menu selections.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
- Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
Server
Joe's Crab Shack
06.2009 - 10.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Clark College
Summit View High School
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Adaptive problem solving
- Customer service focus
- Punctual and reliable
- Event setup and breakdown
- Safe food handling
- Service prioritization
Timeline
Banquet Server/Bartender
Heathman Lodge
09.2024 - 10.2024
Restaurant Owner/Operator
Crave Grille
04.2016 - 10.2023
Server
Joe's Crab Shack
06.2009 - 10.2016
Clark College
Summit View High School
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