Summary
Overview
Work History
Skills
Timeline
GeneralManager

Shelly Sullivan

Lake Oswego,OR

Summary

I am an energetic, outgoing, driven individual with a strong track record in sales and customer satisfaction! Always willing to go the extra mile to ensure my goal while maintaining a positive setting. I am a true customer service specialist dedicated to meeting and exceeding expectations at every interaction!

Overview

10
10
years of professional experience

Work History

General Manager

Pinolo Gelato
03.2022 - Current
  • As the general manager I effectively increased revenue by 33% and I am on target to exceed that percentage this year. I was able to do this by implementing new procedures that created efficiency and taught suggestive selling techniques to the staff.
  • I am responsible for all hiring, training of staff, schedules, contract negotiations and ordering product for the shop.
  • We have a wholesale business that I oversee. I have cultivated strong relationships with clients, to ensure long-term success and loyalty. All orders are generated to me, I log them on the production schedule. When orders are complete, I invoice them through Quickbooks.
  • Our wedding business is booming! Inquiries come to me via our event site. I initiate a quote and send to the prospective bride. When accepted, I generate a contract. There is much communication from start to finish.
  • Where I shine is my customer service! We have a strong team that I have coached and mentored to provide the best customer interaction possible. Our shop is continually recognized for our warm, friendly service. I have a loyal following of guests that will ask for me on a regular basis.

Store Manager

Sunglass Hut - Luxottica
09.2018 - 02.2022
  • As an effective Store Manager I was able to build two under performing stores into top producers, being recognized for my achievements, I was placed in a Platinum store, of which there are only two in the state.
  • My leadership, energy and willingness to make quick decisions inspired every store associate to deliver the Sunglass Hut experience, which translated into sales. I was 185% to goal!
  • I was proficient in developing customer relationships through interaction and feedback.

Assistant Store Manager

Salt & Straw
03.2018 - 09.2018
  • Instrumental in leading fun and productive shifts in a way that enhanced the team and customer experience in a high volume shop.
  • Accurately performed daily banking duties, which included balancing registers, accounts for the change bank, making bank deposits and allocating tips to the spreadsheet.
  • I worked closely with the shop manager to ensure that everyone was working towards common performance goals.
  • Customer service dynamo, that brought full energy to every shift!

Floral Manager

New Seasons
04.2015 - 02.2018
  • As the Floral Manager I demonstrated an understanding of labor, sales, margin goals and factors that influence them. I was the top producing floral manager with a successful track record in attaining budgets and gross profit margins by using historical data to project sales and decrease shrink.
  • I exhibited the ability to multi-task and manage my own time, and the ability to approach to different learning styles among the staff.
  • Responsible for development of team members, building and sustaining a high performance team.
  • Communicated in a professional and constructive manner, responding to and following through on emails and other communications in a timely manner.
  • Adapted positively to frequent change, delays or unexpected events.
  • Coordinated delivery logistics for large orders, optimizing routes to maximize timeliness without sacrificing product quality.

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Timeline

General Manager

Pinolo Gelato
03.2022 - Current

Store Manager

Sunglass Hut - Luxottica
09.2018 - 02.2022

Assistant Store Manager

Salt & Straw
03.2018 - 09.2018

Floral Manager

New Seasons
04.2015 - 02.2018

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Shelly Sullivan