Shelly Taylor
Sheridan,WY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Farmers Coop
08.2021 - Current
- Created and maintained detailed database to develop promotional sales.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Driver/Manager
Pizza Hut
07.2019 - 08.2021
- Addressed driver communications and provided required data to drivers.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Improved communication between drivers and dispatchers by implementing a reliable messaging system for timely updates.
- Created and enforced detailed organization processes to increase quality and service standards.
- Coordinated with drivers to organize timely pickup and delivery.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Organized records of vehicles, schedules and completed orders.
Housekeeper
Fairfield Inn And Suites Marriott
09.2017 - 07.2019
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Education
GED -
WWC
WY03.2013
Skills
- Prioritization
- Cross-Functional Collaboration
- Warehousing functions
- Strategic sales knowledge
- Dispute Resolution
- Live chat support
- Product and service knowledge
- Teamwork and Collaboration
- Active Listening
Timeline
Customer Service Representative
Farmers Coop
08.2021 - Current
Driver/Manager
Pizza Hut
07.2019 - 08.2021
Housekeeper
Fairfield Inn And Suites Marriott
09.2017 - 07.2019
GED -
WWC
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