Summary
Overview
Work History
Education
Skills
Timeline
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Shelly Thompson

Charlotte,MI

Summary

Adaptable professional with 30+ years of experience and a proven knowledge of conflict resolution, customer satisfaction, and workflow planning. Aiming to leverage skills to successfully fill the Customer Service role. Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in retail/landscaping industry. Hardworking, disciplined and reliable manager with demonstrated record of success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

34
34
years of professional experience

Work History

Customer Service Coordinator

DENTCO
DeWitt, MI
07.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Reviewed submitted documents to check compliance and enforce recordkeeping policies.
  • Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments.
  • Resolved concerns with products or services to help with retention and drive sales

Service/General Merchandise Lines Leader

Meijer
Grand Rapids, MI
04.2011 - 07.2021
  • Resolve customer complaints regarding sales and service
  • Oversee departmental supervisors and their staffs
  • Plan and direct staffing, training, and performance evaluations to develop and control customer service
  • Review operational records and reports to project sales and determine profitability
  • Prepare schedules and budget hours and approve expenditures
  • Represent company at trade association meetings to promote products
  • Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.

Cash Office Supervisor

11.1989 - 04.2011
  • Oversee the flow of cash or financial instruments
  • Plan, direct, or coordinate the activities of workers in various departments of the establishment in regards to daily accounting
  • Examine, evaluate, and maintain accurate daily cashflow
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Calculate total payments received during a time period, and reconcile this with total sales
  • Sort, count, and wrap currency and coins
  • Supervise others and provide on-the-job training
  • Compute and record totals of transactions
  • Keep periodic balance sheets of amounts and numbers of transactions.

Cashier

11.1988 - 11.1989
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Assist customers by providing information and resolving their complaints
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Answer customers' questions, and provide information on procedures or policies
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Request information or assistance using paging systems
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

Education

High School Diploma -

Haslett High School
01.1985

Accounting

Lansing Community College
Lansing, MI

Skills

  • Knowledgeable with several
  • Microsoft Office applications
  • Proficient in PowerBI, WorkDay, and Kronos
  • Handling Escalations
  • Time Management

Timeline

Customer Service Coordinator

DENTCO
07.2021 - Current

Service/General Merchandise Lines Leader

Meijer
04.2011 - 07.2021

Cash Office Supervisor

11.1989 - 04.2011

Cashier

11.1988 - 11.1989

High School Diploma -

Haslett High School

Accounting

Lansing Community College

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