Shelly Tower
Memphis,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Bank Teller
Community Bank Of Memphis
04.2021 - Current
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Prepared regular reports on transaction data for management review, assisting in the identification of potential areas for improvement.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Turned in excess cash to maintain drawer security.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted with training of new tellers on policies and procedures.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Referred customers to other banking departments for specialized services.
- Trained new hires on customer service policies and procedures.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Apparel Supervisor
Shopko Hometown
10.2017 - 04.2019
- Improved customer satisfaction by providing personalized attention and assistance in selecting appropriate apparel items.
- Trained new hires on company policies, procedures, and best practices for excellent customer service.
- Reduced shrinkage by implementing effective loss prevention strategies and closely monitoring the sales floor.
- Enhanced visual appeal of store displays, resulting in increased foot traffic and sales.
- Collaborated with management to develop seasonal promotions and marketing initiatives that boosted revenue.
- Established a positive work environment by fostering strong team dynamics and open communication among staff members.
- Addressed customer complaints professionally and promptly to maintain a high level of satisfaction with our services.
- Supported team with customer service issues, voids and returns.
- Maintained frequent visual presence on sales floor.
- Led by example by role modeling department standards.
- Provided exemplary customer service to guests.
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Assisted in implementation and maintenance of planograms.
- Provided superior customer service leadership by greeting and assisting customers.
- Operated cash register and scanner to itemize and total customers' purchases, collect payment from customers and make change and bag merchandise.
- Opened and closed store under specific direction of store manager.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Maintained up-to-date knowledge of fashion trends, enabling informed recommendations for customer inquiries about current styles.
Billing Manager
April Wilson Attorney At Law
11.2016 - 09.2017
- Streamlined communication with clients by establishing clear expectations for payment terms and resolving disputes promptly.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations.
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Education
GED -
Central High School
New Madrid, MO08.1997
Skills
- Customer Needs Assessment
- Deposit and Withdrawal Management
- Regulatory Compliance
- Confidentiality Maintenance
- Ethical Conduct
- Computer Literacy
- Transaction Processing Accuracy
- Professionalism and Courtesy
- Attention to Detail
- Multitasking Capabilities
- Patience and Empathy
- Organizational Skills
- Data Entry Efficiency
- Teamwork and Collaboration
- Problem Solving Aptitude
- Listening and Comprehension
- Exceptional Customer Service
- Excellent Time Management Skills
- Accounts Receivable Management
- Collections Management
- Invoice Processing
- Payment Posting
- Collections Understanding
- Collections Experience
- HIPAA Knowledge
- Interpersonal Communication
- Conflict Resolution
- Prioritizing and Planning
- Relationship Building
Timeline
Bank Teller
Community Bank Of Memphis
04.2021 - Current
Apparel Supervisor
Shopko Hometown
10.2017 - 04.2019
Billing Manager
April Wilson Attorney At Law
11.2016 - 09.2017
GED -
Central High School
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