Shelly Tracey
North Sioux City,SD
Summary
Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative/Sales Assistant
N7 LLC
09.2023 - 01.2025
- Entered contracts daily and proofread for accuracy
- Entered customer purchase orders and create delivery #'s in SAP
- Accurately entered good receipts of product into inventory and PGI
- Balanced inventories everyday
- Communicated with customers, their deliveries, send BOL's by email in Outlook,
- Ran daily rail reports and communicate to the plants for scheduling when to ship rail cars out
- Product knowledge is a must to enter and create deliveries
- Billed daily in SAP
- Kept inventory balances daily on external locations where product was being stored and shipped out of by rail or truck
Sr. Distribution Administrator
Tyson Fresh Meats
06.2005 - 09.2023
- Schedule300 weekly appointments for loads out of pork and beef complexes
- Open communicate with customers to ensure proper delivery
- Assist in resolving delivery issues
- Maintain highly effective organization so there are no disruption in business
- Accurately enter all receiving appointments, dates, and times
- Train new hires on all job responsibilities
Sales Administrator
Tyson Fresh Meats
- Run reports daily and USDA pricing to sales
- Review shortage/change queue and communicate to the customer
- Entering and managing orders accurately
- Asset to Fortune500 company by being knowledgeable in all facets of business
- Maintain all customer service needs for66 divisions, box beef accounts
Secretary to CEO
Swanson Group, LLC
03.1991 - 06.2005
- Administrative functions to CEO and sales associates
- Held series6,63, and life insurance license
- Coordinate events for projects
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
High School -
Hinton High School
Hinton, IA01.1986
Skills
- Microsoft Software
- SAP
- Attention to Detail
- Excellent Communication Skills
- Time Management
- Multi-Phone Line
- Organization
- Extensive Problem Solving
Timeline
Customer Service Representative/Sales Assistant
N7 LLC
09.2023 - 01.2025
Sr. Distribution Administrator
Tyson Fresh Meats
06.2005 - 09.2023
Secretary to CEO
Swanson Group, LLC
03.1991 - 06.2005
Sales Administrator
Tyson Fresh Meats
High School -
Hinton High School
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