Shelly Tulenchik
PEQUOT LAKES,Minnesota
Summary
Energetically excelled in diverse roles, notably as a Dispatcher at Cass County Sheriff's Office, showcasing exceptional case management and conflict resolution skills. Achieved significant improvements in customer service satisfaction and efficiency through meticulous attention to detail and adept handling of high-stress situations. Proven track record of fostering positive relationships and delivering results.
Overview
22
22
years of professional experience
Work History
Cashier
Station 371/ Cenex
Pine River, MN
05.2014 - Current
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Resolved customer complaints professionally in accordance with company policy.
- Processed sales transactions to prevent long customer wait times.
- Built and maintained productive relationships with employees.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted and balanced cashier drawers.
Dispatcher
Cass County Sheriff's Office Regional Training Academy
Walker, MN
05.2020 - 10.2020
- Maintained logs of all incoming calls and assigned tasks.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Verified driver credentials prior to assigning them a route or task.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Received and dispatched calls for emergency services.
Bartender
American Legion Post 613
Pine River, MN
09.2012 - 10.2016
- Made friendly conversation with customers to provide enjoyable bar experience.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Greeted guests with friendliness and professionalism.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Developed good working relationships with fellow employees through effective communication.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Effectively multitasked within fast-paced environment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Performed opening and closing duties including restocking supplies.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Assisted in setting up the bar for service shift.
- Greeted frequent visitors by name and explained new promotions.
Caregiver
Scenic Foster Care
Backus , MN
09.2011 - 07.2012
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Assisted clients with maintaining good personal hygiene.
- Followed care plan and directions to administer medications.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Drove clients to doctors' appointments and social outings.
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Developed strong relationships with clients based on trust and respect.
- Respected the privacy, dignity and confidentiality of each client served.
Shelf Stocker
Alco
Pine River, MN
02.2012 - 02.2012
- This job I was supposed to take the inventory we received off of the semi's we would get daily and unload and stock the shelves with the delivery. It never happened for me. They had me pulling hair out of the floor drains and scrubbing the black line that ran around the store with the zamboni all while laughing. I quit in 3 days because it was a joke to Rob Dailey who was manager at the time. I never did one thing I was hired to do.
Cashier
Leezer's Express
Blaine, MN
09.2010 - 09.2011
- Welcomed customers, offering assistance to help find store items.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Greeted customers promptly and responded to questions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Scanned items and checked pricing on cash register for accuracy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted and balanced cashier drawers.
Sandwich Artist
SUBWAY®Restaurants
Lino Lakes, MN
06.2010 - 09.2010
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Processed payments on cash register and counted back bills and change to patrons.
- Organized food preparation stations and regularly replenished supplies.
- Delivered superior customer service focused on quality and meeting customer needs.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Greeted customers and provided product knowledge.
- Stocked shelves with products and supplies.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Ice Cream Artist
Dairy Queen
Forest Lake, MN
06.2003 - 06.2009
- Demonstrated safe food handling practices at all times when preparing and serving ice cream products.
- Pitched in to help with additional cleaning and store tasks during busy periods.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
- Prepared and served ice cream to customers in a timely manner.
- Cleaned and sanitized all equipment used for making ice cream.
- Kept work area clean and organized throughout shift.
- Created custom ice cream flavors for special orders.
- Stocked shelves with pre-packaged pints of ice creams and novelties.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Participated in team meetings to discuss sales targets, performance improvements, and customer feedback.
- Operated cash register and handled financial transactions with accuracy.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Ensured the ice cream serving equipment was properly cleaned and maintained.
- Completed end-of-day duties by balancing payments and receipts in cash register.
Police Explorers
Forest Lake Police Dept
Forest Lake, MN
02.2006 - 06.2006
- I was in the Police Explorers my senior year in high school. It was a program for the high school kids that wanted to get into Law Enforcement. We directed traffic at the 4th of July parade, we did mock scenarios, did ride alongs all the time. It was a fun and educational experience. We met at 5 or 6 o'clock at night once or twice a week. We had a uniform, duty belt and a name tag. It was literally like going to a college course.
Education
Associate of Applied Science - Criminal Justice
Central Lakes College
Baxter, MN07-2025
Skills
- Report writing
- Criminal investigation
- Evidence handling
- Case management
- Customer service
- Conflict resolution
- Attention to detail
- Customer service excellence
- Cash handling
Timeline
Dispatcher
Cass County Sheriff's Office Regional Training Academy
05.2020 - 10.2020
Cashier
Station 371/ Cenex
05.2014 - Current
Bartender
American Legion Post 613
09.2012 - 10.2016
Shelf Stocker
Alco
02.2012 - 02.2012
Caregiver
Scenic Foster Care
09.2011 - 07.2012
Cashier
Leezer's Express
09.2010 - 09.2011
Sandwich Artist
SUBWAY®Restaurants
06.2010 - 09.2010
Police Explorers
Forest Lake Police Dept
02.2006 - 06.2006
Ice Cream Artist
Dairy Queen
06.2003 - 06.2009
Associate of Applied Science - Criminal Justice
Central Lakes College
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