Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shelly Turner

Tridell

Summary

Dynamic Base Manager at Intermountain Health known for a proven track record in operations management and KPI tracking. Expertise in conflict resolution and team collaboration enhances operational efficiency while ensuring compliance with safety standards. Demonstrated commitment to exceptional customer service and continuous improvement in patient transport services drives organizational success.

Overview

25
25
years of professional experience

Work History

Base Manager

Intermountain Health
Salt Lake City
06.2017 - Current
  • Responsible for overseeing all aspects of medical flight operations at the Vernal base, including managing crew schedules and payroll, regulatory compliance, monitoring educational performance, quarterly check-ins, and overall operational efficiency, ensuring smooth and safe patient transports while adhering to company and CAMTS policies and regulations.
  • Liaising with various departments, including dispatch, ground crew, catering, and maintenance, to ensure smooth operations.
  • Tracking key performance indicators (KPIs) related to corporate goals.
  • Investigating and reporting any operational incidents or safety concerns.
  • Ability to manage and motivate a team, delegate tasks effectively, and make timely decisions under pressure.
  • Excellent written and verbal communication is needed to interact with diverse stakeholders.
  • Ability to make sound judgments and prioritize tasks in a fast-paced environment.
  • Capability to quickly analyze situations, identify issues, and implement solutions to address operational challenges.
  • Conduct and participate in base meetings and departmental meetings.

Flight RN

Intermountain Health
Salt Lake City
04.2012 - Current
  • Provide advanced medical care to critically ill or injured patients during transport via helicopter or fixed-wing aircraft, assessing their condition, administering medications, performing emergency procedures, and maintaining communication with medical teams, while ensuring patient safety throughout the flight to emergency situations with speed, expertise, and a level-headed approach of the critical patient to the appropriate facility.
  • Assess the nature and extent of injury or illness to establish and prioritize the care needed for the safe transport of the critically ill or wounded patient at the scene or during flights.
  • Provide pre-hospital advanced life support care from the initial contact until care is relinquished to the receiving medical facility.
  • Maintain thorough electronic charting of patient care.
  • Provide professional nursing care within the scope of my practice on the transport team and state the rules and regulations under which my team operates.
  • Comply with safety standards to assure the safety of oneself, medical personnel, patients, and equipment prior to transport.
  • Collaborate with facility healthcare teams to ensure the accurate plan of care is communicated.
  • Promote the mission, vision, and values of Intermountain Health, and abide by service behavior standards.
  • Support upper management.
  • Maintain the required education and certifications.

Admin House Supervisor, RN - ED, ICU, Med/Surg

Ashley Regional Medical Center
Vernal
12.1999 - Current
  • Director of the Med/Surg departments. ED, ICU, Med/Surg RN.
  • Develop and maintain strong customer service skills through continual interaction with patients, families, physicians, and upper management.
  • Resolve conflicts among staff members in a timely manner while maintaining a professional demeanor.
  • Provide leadership, training, coaching, and mentoring to RNs, LPNs, and nurse aides.
  • Exercise critical thinking, clear communication, technical skills, empathy, physical stamina, and problem-solving skills.
  • Perform physical exams, monitor vitals, and create care plans.
  • Administer medication and treatments within my scope of practice.
  • Maintain ongoing patient records.
  • Collaborate with patients, patients' families, and healthcare providers to promote optimal health.

Education

Bachelor of Science - Nursing

University of Phoenix
Tempe, AZ
04-2008

Associate of Applied Science in Nursing

Weber State University
Ogden, UT

Skills

  • Key Performance Indicator tracking
  • Scheduling coordination
  • Payroll approval process
  • Professional demeanor
  • Adaptability
  • Supply chain management
  • Sound judgment
  • Continuous improvement
  • Excellent communication
  • Conflict resolution
  • Customer service management
  • Health and safety
  • Operations management

References

References available upon request.

Timeline

Base Manager

Intermountain Health
06.2017 - Current

Flight RN

Intermountain Health
04.2012 - Current

Admin House Supervisor, RN - ED, ICU, Med/Surg

Ashley Regional Medical Center
12.1999 - Current

Bachelor of Science - Nursing

University of Phoenix

Associate of Applied Science in Nursing

Weber State University

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Shelly Turner