Summary
Overview
Work History
Education
Skills
Timeline
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Shelly Vanden Bosch

Patient Care Coordinator
Zeeland,MI

Summary

Dynamic Patient Care Coordinator with extensive experience at Gastroenterology Assoc. of Western Michigan , excelling in appointment scheduling and patient relations. Proven track record of enhancing patient satisfaction through effective communication and meticulous attention to detail, while ensuring strict HIPAA compliance and managing sensitive information with utmost confidentiality.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

20
20
years of professional experience

Work History

Patient Care Coordinator

Gastronenterology Associates of Western Michigan
08.2023 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
  • Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
  • Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
  • Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
  • Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Delivered support to medical staff in completion of patient paperwork.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Patient Care Coordinator

Lakewood Family Medicine LLC
04.2021 - 07.2023
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
  • Streamlined patient admission processes, reducing wait times and improving overall efficiency.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Engaged with patients to provide critical information.
  • Resolved customer complaints using established follow-up procedures.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Delivered excellent patient experiences and direct care.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
  • Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
  • Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Delivered support to medical staff in completion of patient paperwork.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Insurance Billing Specialist

Zeeland Vision Services
04.2015 - 04.2021
  • Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
  • Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
  • Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
  • Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
  • Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
  • Reduced processing time with thorough pre-authorization requests, ensuring prompt approvals for patient procedures.
  • Maintained strong working relationships with insurance providers, fostering open communication channels for claim resolution.
  • Provided exceptional customer service to patients when discussing billing matters, demonstrating empathy and professionalism at all times.
  • Enhanced claim accuracy by meticulously reviewing and verifying patient insurance information.
  • Improved client satisfaction by providing comprehensive explanations of billing queries and insurance benefits.
  • Secured timely payments, rigorously following up on outstanding claims with insurance companies.
  • Responded to customer concerns and questions on daily basis.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Collaborated with customers to resolve disputes.
  • Handled account payments and provided information regarding outstanding balances.
  • Maintained accurate records of customer payments.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Processed vendor and supplier payments on weekly basis.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

Patient Service Representative

Hanger Clinic: Prosthetics & Orthotics
01.2013 - 04.2015
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used [Software] to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Built and maintained positive working relationships with patients and staff.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Delivered support to medical staff in completion of patient paperwork.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Medical Office Administrative Assistant

Michigan Urological Clinic
12.2003 - 08.2012
  • Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
  • Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
  • Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
  • Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
  • Supported office staff and operational requirements with administrative tasks.
  • Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Contributed to positive patient experiences by consistently providing friendly interactions and helpful assistance during their visits.
  • Improved patient satisfaction by efficiently managing appointment scheduling and handling phone inquiries.
  • Assisted with the implementation of new patient registration procedures, streamlining the intake process for both patients and staff.
  • Ensured compliance with OSHA regulations by implementing safety protocols throughout the facility''s daily operations.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Registered patients and completed associated paperwork for accurate records.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Registered and verified patient records before triage with most up-to-date information.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Education

Enterprise High School
Redding, CA
06-1983

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Appointment scheduling
  • Customer service
  • Patient relations
  • Attention to detail
  • Insurance verification
  • Patient care coordination
  • Patient confidentiality
  • Verbal and written communication
  • Scheduling
  • Multitasking
  • Registration and scheduling
  • Insurance verifying
  • Schedule coordination
  • Insurance authorizations

Timeline

Patient Care Coordinator

Gastronenterology Associates of Western Michigan
08.2023 - Current

Patient Care Coordinator

Lakewood Family Medicine LLC
04.2021 - 07.2023

Insurance Billing Specialist

Zeeland Vision Services
04.2015 - 04.2021

Patient Service Representative

Hanger Clinic: Prosthetics & Orthotics
01.2013 - 04.2015

Medical Office Administrative Assistant

Michigan Urological Clinic
12.2003 - 08.2012

Enterprise High School

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Shelly Vanden BoschPatient Care Coordinator