Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelly VanderMeulen

Hockley

Summary

Dynamic retail leader with proven success at Petsmart, enhancing customer relationships and driving sales through effective promotional campaigns. Skilled in team management and operational efficiency, I foster a culture of accountability while implementing strategic loss prevention measures. Committed to mentoring staff and optimizing store operations for peak performance.

Overview

20
20
years of professional experience

Work History

Assistant Store Leader

Petsmart
09.2013 - Current
  • Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
  • Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
  • Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
  • Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
  • Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
  • Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Trained new-hires on store procedures to better service customers.
  • Supervised 20-40 employees.
  • Supervised payroll corrections for accuracy and duplications.
  • Created staff schedules, approved requested time off and updated reports.
  • Resolved escalated customer complaints effectively, maintaining loyalty among patrons while upholding company values.

Remodel Supervising Manager

Office Depot
05.2005 - 07.2013
  • Established a positive work environment with effective leadership, clear expectations, and open communication.
  • Navigated complex situations successfully using critical thinking skills, problem-solving abilities, and sound judgment.
  • Promoted a culture of accountability among team members by setting clear expectations for individual performance contributions towards shared objectives.
  • Managed budgets effectively to allocate resources efficiently while ensuring financial stability for the department or company as a whole.
  • Reduced operational costs by identifying inefficiencies, restructuring teams, and optimizing workflows.

Education

High School Diploma -

New Hope Christian School
Rogue River, OR
01-2002

Skills

  • Customer relationships
  • Store operations
  • Team management
  • Task delegation
  • Staff management
  • Recruiting and hiring
  • Policy enforcement
  • Employee scheduling
  • Merchandise display
  • Sales promotions

Timeline

Assistant Store Leader

Petsmart
09.2013 - Current

Remodel Supervising Manager

Office Depot
05.2005 - 07.2013

High School Diploma -

New Hope Christian School

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Shelly VanderMeulen