Shelly Viker
Deltona
Summary
I am known for my positive attitude, strong work ethic, and ability to make patients feel comfortable and heard. And my goals are always to provide excellent service, and bring a sense of calm and kindness to every interaction.
I am motivated, dependable, and always ready to learn something new. I bring heart to my work and take pride in supporting both patients and the teams I work with.
I am a compassionate and adaptable healthcare support professional with a unique blend of clinical experience. For 21 years, I worked as a Certified Nursing Assistant, caring for dementia patients, supporting therapy teams, and ensuring each patient received dignified, attentive care. I learned the importance of patience, empathy, and clear communication—skills that continue to guide me in everything I do.
Transitioning into an Insurance Verification Specialist allowed me to expand my abilities and prove my adaptability. I quickly learned insurance processes from the ground up and now handle benefits verifications, patient scheduling, with accuracy and professionalism, also how to manage worker's comp patient as well as auto cases. I enjoy speaking with patients, helping them feel understood and supported.
I would welcome the privilege to learn something new, and I am fully committed to proving my willingness to grow in this opportunity.
Overview
10
10
years of professional experience
Work History
Insurance Verification Specialist
Ability Health Services & Rehabilitation
Sanford
06.2023 - Current
- Verified patient insurance information accurately and efficiently.
- Communicated with insurance carriers to resolve verification issues.
- Updated patient databases with current insurance information regularly.
- Assisted team members in training on verification processes and tools.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Scheduled and confirmed appointments.
Certified Nursing Assistant
John Knox
Orange City
01.2016 - 06.2023
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Supported healthcare team in maintaining a clean and safe environment.
- Documented patient care activities accurately in electronic health records.
- Communicated effectively with patients and families regarding care plans.
- Collaborated with nurses to implement individualized patient care strategies.
- Provided emotional support to patients and encouraged social interaction.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Helped residents walk with or without self-help devices.
- Supported non-ambulatory residents in range of motion exercises.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Education
High School Diploma -
07-1999
Skills
- Organization and time management
- Patient confidentiality
- Insurance benefits verification
- Customer service
- Communication and interpersonal skills
- Eligibility determination
- Attention to detail
- Problem solving
- Time management
- Effective communication
- Team collaboration
- Conflict resolution
- Coordination and scheduling
- Deductible & co-pay calculation
- HIPAA compliance
- Data entry and review
- Documentation and recordkeeping
Timeline
Insurance Verification Specialist - Ability Health Services & Rehabilitation
06.2023 - Current
Certified Nursing Assistant - John Knox
01.2016 - 06.2023
American School/Home School - High School Diploma,