Shelly Wagaman
Mitchell,SD
Summary
Currently seeking a position that allows me to build a new career serving others
Goal driven manager with customer service focus
Overview
19
19
years of professional experience
Work History
Associate Account Manager
Acrisure
Mitchell, SD
11.2022 - Current
- Serves as primary processor of client related documents and services
- Utilizes standard processes to increase effectiveness and improve overall service delivery
- Administers defined processes, analyze data and suggest improvements
- Provides professional, timely and accurate output
- Partners with the team to manage the workload and deliver exceptional customer service
- Improves client satisfaction by meeting and exceeding customer service standards
- Receives and responds to client calls and email requests per customer service standards
- Works side-by-side with the team and fosters on-going and open communication and manages the workload efficiently
- Facilitates a teamm environment that promotes collaboration and trusted partnerships
- Stays on top of priorities and reprioritizes as needed while maintaining accuracy of output
Home Med Tech II
Avera Home Medical Equipment
Mitchell, US
05.2021 - Current
- Responsible for maintaining Durable Home Medical Equipment for home use - reviewing insurance coverage & patient responsibility - processing accurate insurance records - teaching patients on proper use & care - home setup & delivery
Asst. Manager
Menards
Mitchell, US
11.2019 - Current
- Nov '19 - Apt '20 - AM Stocker
- Apr '20 - Current - Asst Mgr Wallcoverings
Business Owner
Dakota Scents Gift Boutique
Mitchell, US
02.2018 - Current
- Own, manage all aspects of a small retail store front including budget management & creation, marketing, bookkeeping, all finance aspects of business management, inventory management
Center Manager
Talecris Plasma Resources
Sioux Falls, US
03.2008 - 10.2017
- Provide leadership and support to the center team Support center staff through mentorship to increase productivity and maintain compliance
- Ensure customer service by way of leadership development, guidance and support Maintain regulations with FDA, CLIA, COLA, PPTA, RODA and Internal Regulating Agencies
- Monitor Center Operations and provide feedback to upper management and center staff to increase productivity and develop system process flow Conduct and attend center staff meetings to provide information in reference to safety standards, compliance standards, budget goals and customer service metrics in effort to enhance and grow the business
- Perform all tasks associated with the daily operations of the center inclusive of completing financial and statistical reports, center safety and security, inventory, interviewing and hiring new employees, developing existing employees, performance reviews and HR personnel assignments
- Maintain certification in all related production areas in effort to support the production team when required. Certified by company to setup, connect and monitor donors while being processed for plasmapheresis donation.
- Screen donors for donation eligibility in regards to medical history past/current, medications, vital signs, protein levels and hematocrit levels.
- Counsel donors on proper diet and other health practices to be a good donor candidate.
Assistant Center Manager
Talecris Plasma Resources
Sioux Falls, US
11.2006 - 03.2008
- Same job responsibilities as the Center Manager with the single variance to be the level of accountability to the FDA and other regulating agencies.
Education
4 yr college - Biology and Chemistry
Augustana University
Sioux Falls, SD4 yr college - Biology and Chemistry
Dakota Wesleyan University
Mitchell, SDHigh School Diploma -
Chamberlain High School
Chamberlain, SDSkills
- Budget Management
- HR
- Inventory
- Leadership development
- Cash Handling
- Management
- Marketing
- Microsoft Office
- Organizational Skills
- Problem solving
- Retail sales
- Training
- Mentoring
- Business Management
- Laboratory Experience
- Statistics
- Customer service
- Hiring
- Leadership
- Meetings
- Performance reviews
- Personnel
- Safety
- Labor management
- Cost control
- Process analysis
- Document processing
- Team collaboration
- Workflow optimization
- Effective communication
- Time management
Timeline
Associate Account Manager
Acrisure
11.2022 - Current
Home Med Tech II
Avera Home Medical Equipment
05.2021 - Current
Asst. Manager
Menards
11.2019 - Current
Business Owner
Dakota Scents Gift Boutique
02.2018 - Current
Center Manager
Talecris Plasma Resources
03.2008 - 10.2017
Assistant Center Manager
Talecris Plasma Resources
11.2006 - 03.2008
4 yr college - Biology and Chemistry
Augustana University
4 yr college - Biology and Chemistry
Dakota Wesleyan University
High School Diploma -
Chamberlain High School