Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Shelly Wallace

General Manager
Santa Maria,CA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work History

General Manager

JCPenney's
Santa Maria, California
06.2021 - 09.2022
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Identified trends in customer marketplaces to develop valuable solutions.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.

Retail Store Manager

Walmart
Arroyo Grande, CA
04.2014 - 10.2020
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Created employee schedules to align coverage with forecasted demands.
  • Resolved customer service issues promptly.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.

Store Manager

Walmart Neighborhood Market
Santa Maria, CA
06.2012 - 04.2014
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Evaluated suppliers to maintain cost controls and improve operations.

Education

Associate of Applied Science - Medical Assisting

San Joaquin Valley College
Visalia, CA
12.1991 - 08.1992

No Degree - General Studies

College of The Sequoias
Visalia, CA

Skills

Maximizing profitability

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Timeline

General Manager

JCPenney's
06.2021 - 09.2022

Retail Store Manager

Walmart
04.2014 - 10.2020

Store Manager

Walmart Neighborhood Market
06.2012 - 04.2014

Associate of Applied Science - Medical Assisting

San Joaquin Valley College
12.1991 - 08.1992

No Degree - General Studies

College of The Sequoias

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Shelly WallaceGeneral Manager