Shelly Ward
Pine Island,MN
Summary
Results-driven professional providing executive support and leadership in business operations. Proven ability to manage multiple tasks with precision and attention to detail. Extensive experience in office management, accounting, invoicing, and vendor negotiations. Acknowledged for outstanding customer service and effective team collaboration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Research Coordinator
Mayo Clinic
09.2021 - Current
- Facilitated clear communication with investigators, study staff, sponsors, and IRB personnel throughout trial lifecycle.
- Monitored patient safety during clinical trials, ensuring compliance with established guidelines.
- Reviewed case report forms for completeness and accuracy prior to database entry.
- Maintained comprehensive tracking logs for clinical research activities, including adverse events and lab results.
- Drafted and revised Informed Consent documents for participant clarity.
- Developed case report forms to enhance data collection efficiency at investigational sites.
- Ensured adherence to data collection standards, research protocols, and regulatory reporting requirements.
- Conducted screening interviews to assess eligibility of potential subjects.
Billing and Follow-up Representative II
Mayo Clinic Medical Transport
12.2014 - 08.2021
- Implemented processes for Covid, HRSA, ACH, role transitions to remote, and ET3.
- Generated monthly reports for Finance Department tracking interfacility transports (I-90).
- Reviewed patient data for accuracy before entry into billing system.
- Ensured contract accuracy from external vendors requesting onsite medical standby services.
- Resolved customer inquiries and complaints, delivering timely solutions to uphold service standards.
- Conducted training sessions for new employees on company policies and procedures.
- Participated in team meetings to evaluate performance, strategies, and objectives.
- Collaborated with team members to enhance customer service processes.
Clinical Assistant
Mayo Clinic
03.2009 - 12.2014
- Collaborated with healthcare professionals to deliver quality care for patients.
- Scheduled patient appointments in a timely manner, enhancing operational efficiency.
- Interacted with practitioners, nurses, and patients, employing active listening and communication skills.
- Measured vital signs and documented medical histories to prepare patients for examinations.
- Safeguarded patient information by completing and maintaining accurate medical records.
- Educated patients on medications, procedures, and physician instructions for improved understanding.
- Conducted interviews to collect health histories and current medical issue information.
- Utilized software tools to streamline processes and enhance overall performance.
Education
Bachelor of Arts - Business Administration
Concordia University
St. Paul, MN05-2021
Skills
- Case report and documentation management
- Budgeting and finance management
- Report preparation
- Microsoft Office proficiency
- Relationship management
- Meeting documentation standards
- Research systems expertise
- Regulatory compliance
- Patient safety monitoring
- Team collaboration
- Medical coding
- Adaptability and flexibility
- Leadership skills
- Team building
- Problem-solving
- Interpersonal communication
- Critical thinking
- Time management
Accomplishments
- Summa Cum Laude
- Dean's List
- Business Administration Honor Student of the Year 2021
Certification
- Certified Clinical Research Professional (CCRP) | SOCRA Certification | December, 2024
Timeline
Clinical Research Coordinator
Mayo Clinic
09.2021 - Current
Billing and Follow-up Representative II
Mayo Clinic Medical Transport
12.2014 - 08.2021
Clinical Assistant
Mayo Clinic
03.2009 - 12.2014
Bachelor of Arts - Business Administration
Concordia University
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