SHELLY WARREN
Atlanta,GA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Executive Director
Prodigal Children Outreach INC
12.2023 - Current
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.
- Founder of Nonprofit Organinzation
Supply Chain Managagement
Buckhead Behavorial Health
11.2022 - 06.2023
- Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
- Reduced lead times for product deliveries through effective supplier management and communication strategies.
- Enhanced inventory accuracy with the implementation of a robust cycle counting program.
- Optimized warehouse operations, resulting in improved order fulfillment rates and reduced order processing time.
- Managed workload and inventory in Salesforce, TalentMS
Cabin Crew Member
Delta
10.2021 - 04.2022
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Emptied trashcans and transported waste to collection areas.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Worked alongside other cleaners to complete jobs in corporate airplane settings.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
IT Support Specialist
Zero Chaos
02.2012 - 08.2016
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 2 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
Education
Bachelor of Arts - Interdisciplinary Studies
Ohio Christian University
Morrow, GA05-2020
MBA - Master of Business Administration
American InterContinental University
Online StudentCurrent
Associate of Science - IT And Business Commuications
Year Up
Atlanta02-2012
Skills
Administrative tasks
Team Building
Safety standards and protocols
Employee interaction
Relationship Management
Verbal and written communication
Guest services
nterpersonal communications
Schedule Management
Public speaking
Timeline
Executive Director
Prodigal Children Outreach INC
12.2023 - Current
Supply Chain Managagement
Buckhead Behavorial Health
11.2022 - 06.2023
Cabin Crew Member
Delta
10.2021 - 04.2022
IT Support Specialist
Zero Chaos
02.2012 - 08.2016
Bachelor of Arts - Interdisciplinary Studies
Ohio Christian University
MBA - Master of Business Administration
American InterContinental University
Associate of Science - IT And Business Commuications
Year Up
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