Shelly Watkins
Leicester,NC
Summary
Accomplished Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Associate Store Manager
Williams Sonoma Inc
1999.12 - Current
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Increased overall store sales by implementing strategic merchandising plans and visual displays.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Enhanced customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Rotated merchandise and displays to feature new products and promotions.
- Cultivated a culture of accountability and continuous improvement within the team by conducting regular performance evaluations and providing constructive feedback.
- Interacted well with customers to build connections and nurture relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist team and maintain excellent customer service.
Education
Bachelor's Degree - Human Sciences
Florida State University
Tallahassee, FL01.1994
Skills
- Hiring and Onboarding
- Management Team Building
- Employee Motivation
- Merchandise planning
- Customer Service and Engagement
- Relationship building and management
- Display Setup
- Pricing and Markdowns
- Strategic Merchandising
- Strategic Planning
- Store Organization
- Flexible Schedule
- Customer Service Management
Timeline
Associate Store Manager
Williams Sonoma Inc
1999.12 - Current
Bachelor's Degree - Human Sciences
Florida State University
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