Shelly White
Towson,MD
Summary
To obtain a position as a Certified Medical Assistant and Phlebotomist in an organization that will foster growth and development of acquired skills and knowledge, for the promotion of quality patient care.
Overview
26
26
years of professional experience
Work History
Cashier
HomeGoods
Towson, MD
10.2020 - 11.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped with purchases and signed customers up for rewards program.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed refunds for worn, damaged and broken merchandise.
- Answered customer questions and provided store information.
Merchandise Handler
Macy's
Towson, MD
12.2019 - 02.2020
- Stamped price tags on merchandise, referring to official price lists.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Store Consultant
FedEx Office Print & Ship Center
Nottingham, MD
12.2018 - 10.2019
- Provides outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
- Takes complex customer orders using order systems.
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
- Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
- Maintains a safe, clean and orderly retail print Store.
Supervisor
Maximus Call Center
BALTIMORE, MD
03.2014 - 08.2016
- Supervised the work of customer service representatives (CSR) to ensure quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Perform tasks to assure project and program service level requirements and goals are me
- Participate in meetings and recommend changes to policies and procedures
- Support and enforce contact center expectations such as; Average Handle Time, Quality Assurance, Productivity, Adherence, Attendance
- Assist with escalated issues or cases as needed
- Perform other duties as assigned by leadership
Switchboard Operator
State of Maryland Department of Social Services
Towson, MD
10.2007 - 09.2014
- Completed connections between callers, departments and professionals.
- Excellent verbal /written communication skills
- The ability to work independently with strong prioritization/ organizational skills
- Used reference files to answer simple questions about client business.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service
- Demonstrated appropriate customer service with clients, staff and faculty.
- Provided administrative support to area employees by routing mail, ordering supplies and filing documents.
Store Manager
Leather Man
Baltimore, MD
03.1997 - 08.2007
- Successfully managed an inventory of over 1,500 items
- Supervising 4 to 5 employees day and evening shifts
- Hired, trained, and supervised sales personnel to ensure quality customers service is received at its highest quality Service customer in a timely fashion
- Prepared employee schedules on a daily, weekly, and monthly basis
- Handled large amount of cash and credits sales
- Prepared, verified, and maintained deposits logs for the owner and made all bank deposits
- Assisted owner with daily operational policies and procedures.
Parcel Clerk
United States Postal Service, USPS
Baltimore, MD
06.2001 - 12.2002
- Performed physically demanding tasks daily.
- Issued freight and parcel arrival notices to internal and external locations using logistics management software.
- Placed mail into appropriate PO boxes.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Education
Associate of Arts - General Studies
Baltimore City Community College
Baltimore, MDHigh School Diploma -
Fredrick Douglass High School
Baltimore, MDSkills
- Strong office administration skills, organized and self-motivated
- Attention to details
- Customer service 15 years
- Good phone Etiquette
- Properly taking Vital Signs
- Visual testing: Snellen Eye Chart and color vision testing
- Electrocardiograms: 12 lead, lead placement and basic analysis
- MS Word & Office
- Basic First Aid
- Phlebotomy skills
- Patient care with variety of duties
- Assisting elderly patients with bed bath, meals
- Bed pan assistance
- I&O, assessments, monitored breathing equipment
- Utilized nursing care plans
- Transporting patients to daily OT/PT in wheelchairs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Cashier
HomeGoods
10.2020 - 11.2022
Merchandise Handler
Macy's
12.2019 - 02.2020
Store Consultant
FedEx Office Print & Ship Center
12.2018 - 10.2019
Supervisor
Maximus Call Center
03.2014 - 08.2016
Switchboard Operator
State of Maryland Department of Social Services
10.2007 - 09.2014
Parcel Clerk
United States Postal Service, USPS
06.2001 - 12.2002
Store Manager
Leather Man
03.1997 - 08.2007
Associate of Arts - General Studies
Baltimore City Community College
High School Diploma -
Fredrick Douglass High School
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