Shelly Williams

• Conducted patient interviews, recording and documenting relevant information.
• Answered phone calls and messages for practice pertaining to Outpatient care management for Meritus Family Medicine and Meritus women’s Health scheduling appointments, and handling patient inquiries.
• Worked directly with CMRN and Social Worker to assist with patient needs such as food, transportation, utilities, housing, and placement
• Communicated with patients and family members to assist with information, provide literature and direct to community resources.
• Coordinated post-discharge care by communicating with outpatient clinics, community resources, agencies and families around patients' transitional care.
• Performed various administrative tasks by filing, copying and faxing documents.
• Scheduled patient appointments in respective providers calendars and followed up with reminder phone
• Worked to help improve processes
• Acted asa team leader in group projects, delegating tasks and providing feedback

Conducted wide range of laboratory tests and recorded results.

• Set up, maintained and verified sterility of lab equipment and tools.
• Specialized in conducting calibration tests with accuracy and precision.
• Used correct formulas and procedures to prepare solutions and reagents for testing needs.
• Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
• Helped management optimize laboratory processes for maximum efficiency and performance.
• Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
• Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
• Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
• Documented and verified patient information using laboratory information system.
• Operated wide range of laboratory equipment and instruments to complete analysis.
• Completed New Donor intake

Generated invoices upon receipt of billing information and tracked collection progress.

• Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
• Handled confidential and sensitive information with discretion and tact.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Presented audit findings to accounting manager after reviewing results and paperwork.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Streamlined daily reporting information entry for efficient record keeping purposes.
• Handled day-to-day accounting processes to drive financial accuracy.
• Entered figures using 10-key calculator to compute data quickly.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Answered high volume of phone calls and email inquiries.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Billed and collect Fire fees for he entire city
• Filed with legal system when needed to enforce collections