Summary
Overview
Work History
Education
Skills
Timeline
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Shelly Williams

Indianapolis,IN

Summary


Dedicated healthcare professional offering over thirty years of experience in multiple healthcare settings. Proficient in evaluation, monitoring performance, soft skills, teamwork and key performance indicators. Hardworking and energetic individual with excellent communication and supervisory skills.

Overview

30
30
years of professional experience

Work History

Training Educator

Ascension Health
04.1995 - Current
  • Built relationships and communicated with leadership to provide best learning experience for new associates.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all new associates.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Monitored new Care Navigator's progress and adjusted instruction to meet individual needs.
  • Developed plans and completed feedback and coaching to enhance skills .
  • Prepared quizzes, tests and examinations to gauge how well new associates were learning.
  • Assessed student performance and provided feedback to facilitate success for new associates.
  • Championed Soft Skills for international teaching.


Patient Account Coordinator

Community Health Network
04.2003 - 10.2006
  • Implemented effective organizational systems to manage high volumes of patient accounts, ensuring timely completion of tasks.
  • Developed comprehensive knowledge of multiple insurance plans, allowing for efficient navigation of varying requirements and processes.
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
  • Responded to customer inquiries and provided detailed account information.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Facilitated clear communication between patients, healthcare providers, and insurance companies to resolve discrepancies and maintain positive relationships.
  • Electronically submitted bills according to compliance guidelines.
  • Generated and distributed monthly customer statements.
  • Utilized computer programs to create invoices, letters and other documents.
  • Maintained strict confidentiality when handling sensitive patient information, adhering to HIPAA guidelines at all times.

Education

Medical And Dental Administration

Professional Careers Institute
Indianapolis, IN

Bachelor of Science - Healthcare Management

Western Governors University
Salt Lake City, UT
05-2025

Skills

  • Problem-solving
  • Team collaboration
  • Relationship building
  • Classroom management
  • Positive reinforcement
  • Conflict resolution
  • Cultural awareness
  • Student engagement
  • Active listening
  • Subject matter expertise
  • Peer mentoring
  • Curriculum development
  • Class instruction
  • Practical learning
  • Remote learning
  • Program development
  • Peer evaluation
  • Empathy and patience
  • Flexibility and adaptability
  • Group facilitation
  • Technology integration
  • Interpersonal and social skills

Timeline

Patient Account Coordinator

Community Health Network
04.2003 - 10.2006

Training Educator

Ascension Health
04.1995 - Current

Medical And Dental Administration

Professional Careers Institute

Bachelor of Science - Healthcare Management

Western Governors University

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Shelly Williams