Summary
Overview
Work History
Education
Skills
Awards
Community Service
Timeline
Generic
Shelly Wilson

Shelly Wilson

Sr Vehicle Operations Specialist
Kansas City,MO

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

25
25
years of professional experience

Work History

Sr. Vehicle Operations Specialist

Ready Logistics – Manheim
04.2018 - Current
  • I currently perform the duties of entering and dispatching Commercial Dealer information into AS400 and TMS. I Process Data for Daily Inventory Reports, enter manual orders for commercial clients, verify if the units are ready for pickup, dispatch to Certified Carriers, update ETAs, contact clients and Manheim KC Commercial Reps about changes, delays, or issues with units. This job requires heavy Data Entry, Communication, Customer Service, Follow Through and Follow Up. I make daily calls and emails to our carriers about existing, late, or upcoming orders. I am proven to have a positive track record of delivering results, in a metrics driven market. I have a passion for results, resilience, accountability and determination to make good things happen. Every day, I strive to be the best Team Player I can be. I truly love a challenge, and I love jumping in to help solve problems. Maintaining a high-quality partnership with our auctions, clients, dealers, and carriers is my NUMBER 1 GOAL!!!!!
  • I have been a participant in the Advanced User Program.
  • I've had the pleasure to participate and learn many (home and work) life-changing tools, in the 2019 ALP Program. The program helped me grow and learn about myself and many of my teammates. I was also nominated for a FOCUS Award in 2020.

Receiving Coordinator, Shipping, Receiving, and Traffic Clerks

XPO Logistics
10.2017 - 02.2018
  • Create, maintain, and enter all inbound material information into a Warehouse Management System. As in, quantity, associated part numbers in accordance with Packing Slip and Purchase Order in Google Fiber’s database. Correspond with establishment representatives to rectify any problems with the shipment. Whether there was damage or quantity shortage, the Purchase Order was not in our inbound receiving module, or a missing Packing Slip with the material. Track shipments in appropriate databases by shipping method. Assign locations for large material, as in Electrical or Fiber Conduit and Vaults. Also received Employee of The Month Award for the month of December 2017.

Inventory Control Stager, Information and Record Clerk

Henkel Corporation
12.2016 - 05.2017
  • Access and Update Daily Inventory and Purchase Order Reports. Print labels from Purchase Orders. Prepare containers needed per order and fill machine operator’s lines with the appropriate size and labeled boxes per purchase orders. Process Inventory and move to Shipping.
  • Streamlined inventory management processes, improving efficiency in sourcing and utilizing staging items.
  • Assisted in data entry tasks, maintaining high levels of accuracy and attention to detail.

Part Time Shipping/Logistics Warehouse Clerk

Taber’s Printing
03.2013 - 02.2014
  • Shipping and Receiving Clerk. Answer phones via switchboard, some assembly, data entry, printing shipping labels, process BOLs, per logistics companies, by using Echo Logistics, Great Plains, CH Robinson, Fed EX and UPS.
  • Managed shipping and receiving processes, ensuring timely dispatch of orders.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
  • Improved efficiency with quick and accurate loading of boxes.
  • Managed day-to-day operations of warehouse to keep everything running smoothly.
  • Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
  • Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
  • Ensured regulatory compliance by properly handling hazardous materials according to established guidelines and policies.
  • Simplified shipping and receiving processes for improved workflow.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.

Bar Manager

Winslow’s BBQ
02.2009 - 09.2012
  • Profit & Loss, inventory, Customer Service, Scheduling Staff, booking events and bands, serving customers.
  • Managed bar operations, ensuring compliance with health and safety regulations.
  • Analyzed sales data to identify trends, adjusting strategies for improved profitability.
  • Developed and implemented cocktail menu, enhancing guest experience and engagement.
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
  • Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Part Time Bartender

Depot Tavern
10.2009 - 01.2012
  • Customer Service, bartender, cleaning, stocking, inventory, cashier.
  • Managed inventory levels, ensuring timely replenishment of supplies and reducing waste.
  • Analyzed customer feedback to identify trends, driving menu updates and promotional strategies.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Telephone Sales Rep/CSR/Call Center

Musician’s Friend
03.2007 - 02.2008
  • Answered incoming calls and placed approximately 100 orders a day. Data entry, recorded team orders, sales.
  • Conducted outbound sales calls to promote product offerings and increase customer engagement.
  • Developed and maintained strong relationships with customers to enhance loyalty and retention.
  • Managed customer inquiries efficiently, ensuring prompt resolutions to enhance satisfaction levels.
  • Collaborated with team members to share best practices and improve overall sales strategies.
  • Analyzed customer feedback to identify trends and optimize product recommendations effectively.
  • Led customers through smooth sales processes.
  • Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
  • Adapted communications style based on individual customer needs for an optimal experience catered specifically to them.
  • Answered questions during initial contact and follow-up calls with sales prospects.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Developed and maintained comprehensive knowledge of product offerings to assist customers effectively.
  • Managed complex escalations, ensuring timely resolution and maintaining positive relationships with clients.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.

Partner Service Rep/Call Center/ Sales

Case Supply
03.2005 - 10.2007
  • Customer Service, switchboard operator, took messages, placed orders from incoming sales calls from clients. Filing, data entry, worked with sample team to set up new showrooms.

Office Assistant

SS Auto
03.2003 - 02.2005
  • I answered phones, set up new and return client appointments, filled out Buyer’s Guides, filed customer information, filed vehicle information, ran errands for finance manager.

Customer Service/Sales Manager

Cingular Wireless
06.2000 - 01.2003
  • I hired, trained, and scheduled appointments. I also supplied and kept track of inventory for 3 locations. Heavy filing, typing, data entry, and customer service/problem solving.

Education

Licensed And Certified Beautician - Cosmetology

Martinez School of Cosmetology
Excelsior Springs, MO
01.1993

High School Diploma -

Oak Park High School
Gladstone
01.1991

Skills

  • Process optimization
  • Strategic organization
  • Team-oriented communication
  • Project coordination
  • Operations coordination
  • Risk mitigation
  • Logistics management
  • Process documentation
  • Fleet management
  • Quantitative skills
  • Case management
  • Scheduling expertise
  • Personnel assessment
  • Experience in leadership
  • Content management expertise
  • Cost reduction strategies
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving
  • Excellent communication
  • Conflict resolution
  • Decision-making
  • Team building
  • Written communication
  • Process improvement
  • Analytical thinking
  • Task prioritization
  • Data analysis
  • Multitasking Abilities
  • Organizational skills
  • Logistics coordination
  • Quality assurance
  • Teamwork
  • Idea development and brainstorming
  • Problem-solving abilities
  • Reliability
  • Team collaboration
  • Team leadership
  • Self motivation
  • Goal setting
  • Continuous improvement
  • Inventory management
  • Adaptability
  • Business analysis
  • Crisis management
  • Workflow optimization
  • Problem-solving aptitude
  • Performance management
  • Performance metrics
  • Supply chain management
  • Regulatory compliance

Awards

XPO Logistics, Inc. Employee of The Month December 2017

Community Service

In-Home Hospice/Caretaker, 2019, I’ve been my mom’s caretaker since her accident in 2019.

Timeline

Sr. Vehicle Operations Specialist

Ready Logistics – Manheim
04.2018 - Current

Receiving Coordinator, Shipping, Receiving, and Traffic Clerks

XPO Logistics
10.2017 - 02.2018

Inventory Control Stager, Information and Record Clerk

Henkel Corporation
12.2016 - 05.2017

Part Time Shipping/Logistics Warehouse Clerk

Taber’s Printing
03.2013 - 02.2014

Part Time Bartender

Depot Tavern
10.2009 - 01.2012

Bar Manager

Winslow’s BBQ
02.2009 - 09.2012

Telephone Sales Rep/CSR/Call Center

Musician’s Friend
03.2007 - 02.2008

Partner Service Rep/Call Center/ Sales

Case Supply
03.2005 - 10.2007

Office Assistant

SS Auto
03.2003 - 02.2005

Customer Service/Sales Manager

Cingular Wireless
06.2000 - 01.2003

Licensed And Certified Beautician - Cosmetology

Martinez School of Cosmetology

High School Diploma -

Oak Park High School

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