Shelly Winship
Kansas City,KS
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
33
33
years of professional experience
29
29
years of post-secondary education
Work History
Unit Secretary
The University of Kansas Hospital
01.2023 - Current
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Front Desk
Ascentist Healthcare
08.2021 - 01.2023
- Streamlined front desk operations for improved efficiency and guest experience.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Sales
Backyard Specialist
07.2020 - 08.2021
- Used key sales tactics to grow membership sales.
- Placed sales calls and handled sales for incoming customer calls.
Unit Secretary
North Kansas City Hospital
04.2018 - 05.2019
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Childcare Provider/Homemaker
Shelly Winship Self Employed
01.2007 - 01.2018
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Promoted physical fitness by incorporating active play into daily schedules, encouraging healthy habits from an early age.
Executive Administer/Office Manager
Safety-Kleen
07.2000 - 11.2007
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Medical Receptionist
Encompass Medical Group
01.1991 - 07.2000
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Associate of Arts -
Maple Woods Community College
Kansas City, MO 01.2015 - 08.2016
High School Diploma -
William Chrisman High School
Independence, MO 05.1989 - 05.2016
Skills
HIPAA Compliance Understanding
Customer Service
Medical Records Management
Account Management
Patient Confidentiality Practices
Patient Scheduling Expertise
HIPAA Compliance Understanding
Microsoft Word
Excell
Power Point
References
- Dr. Carla Ball, 4677 Lower Praire Hollow Road, Roach, Missouri, 65787, Carlaball2013@outlook.com, 816-806-8385
- Renee Duprau, 4604 NW 86th Place, Kansas City, Missouri, Rduprau@cmh.edu, 816-810-1588
- Robert Wade, 2611 Oakley Ave, Kansas City, Mo, 64127, wadeclan@kc.rr.com, 816-923-7028
Timeline
Unit Secretary
The University of Kansas Hospital
01.2023 - Current
Front Desk
Ascentist Healthcare
08.2021 - 01.2023
Sales
Backyard Specialist
07.2020 - 08.2021
Unit Secretary
North Kansas City Hospital
04.2018 - 05.2019
Associate of Arts -
Maple Woods Community College
01.2015 - 08.2016
Childcare Provider/Homemaker
Shelly Winship Self Employed
01.2007 - 01.2018
Executive Administer/Office Manager
Safety-Kleen
07.2000 - 11.2007
Medical Receptionist
Encompass Medical Group
01.1991 - 07.2000
High School Diploma -
William Chrisman High School
05.1989 - 05.2016