Shelly Wolfenbarger

• Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
• Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
• Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
• Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
• Cultivated warm relationships with regular customers.
• Operated register to process payments and collect cash payment for order totals.
• Trained new employees by demonstrating tasks and coaching during daily activities.
• Used cash registers and calculators to prepare bills, accept payments and make change.

• Cleaned and sanitized guest rooms to maintain high cleanliness standards.
• Assisted in laundry operations, ensuring timely availability of clean linens.
• Organized cleaning supplies and equipment for efficient access and usage.
• Reported maintenance issues promptly to ensure guest satisfaction.
• Conducted deep cleaning tasks as required, enhancing overall room quality.
• Trained new staff on cleaning protocols and safety procedures effectively.
• Implemented inventory tracking for cleaning supplies, reducing waste and costs.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
• Dusted picture frames and wall hangings with cloth.
• Adhered to professional house cleaning checklist.
• Increased room availability by managing time wisely and completing tasks within designated deadlines.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Verified cleanliness and organization of storage areas and carts.
• Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
• Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
• Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
• Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
• Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
• Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.

Same as for McDonald's,and dairy Queen

• Prepared food items according to standardized recipes and safety protocols.
• Maintained cleanliness of workstations and dining areas to ensure customer satisfaction.
• Assisted customers with orders, providing menu information and addressing inquiries.
• Operated kitchen equipment efficiently, adhering to safety regulations and procedures.
• Collaborated with team members to optimize service speed during peak hours.
• Monitored inventory levels, assisting in stock replenishment as needed.
• Executed cash register operations accurately, handling transactions with attention to detail.
• Participated in training new team members on operational standards and customer service practices.
• Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
• Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
• Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Greeted guests pleasantly and answered menu questions.
• Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
• Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.