Summary
Overview
Work History
Education
Skills
Timeline
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Shelly Wright

Littleton,CO

Summary

Dependable team player with a focus on delivering exceptional customer service. Demonstrated ability to engage with diverse groups and maintain a positive work atmosphere. Proven track record of contributing to team success through effective communication and collaboration.

Overview

7
7
years of professional experience

Work History

Asst Store Manager

King Soopers
01.2022 - Current
  • Supervise up to 150 employees in all departments of the store
  • Successfully run the store when the manager is away
  • Assist all dept leaders as needed: including checking dates, stocking, merchandising, packaging
  • Conflict resolution with customers and employees.
  • Assist in employee investigations as needed
  • Coach employees on importance of shrink and how to reduce it
  • Recruit, interview, hire and onboard all new employees.
  • Provide coaching and feedback daily
  • Verify ad has been set correctly throughout all depts weekly
  • In charge of safety, including OSHA.
  • In charge of food safety in all perishable depts. Completed 8-hour food safety course and received certificate.

Supply Technician

Jefferson County Sheriff's Office (JSCO)
06.2021 - Current
  • Receive deliveries. Operate pallet jack to unload material from trucks. Verify stocked items are organized and accessible.
  • Assist personnel with requests at customer service window including purchase orders, vouchers, equipment fittings and returns.
  • Maintain individual deputy uniform and equipment files.
  • Supervise inmate workers & trained new inmate workers in accordance to policy and procedures.
  • Utilize management system to order, receive and issue supplies and materials. Maintain inventories and records for tracking deputy issued equipment and uniforms.
  • Perform yearly inventory.

Group Account Manager/Travel Agent

Globus Family of Brands
04.2018 - 06.2020
  • Handled inbound calls and provided customers with products and service.
  • Responsible for growing and supporting the NW Florida and Ohio Territories. Developed and nurtured long-term relationship with travel agents to ensure 2-way communication
  • Actively updated customer reservations based on changes and updates to travel plans. Proactively managed all accounts in CRM (Siebel) to stay organized ahead of deadlines
  • Responsible for overseeing groups of 8 or more to fulfil customer needs.
  • Provided exceptional customer service to every agent and resolve issues.

Education

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My Computer Career
01.2021

Certified Massage Therapist

CSHA
2006

Certificate - Cosmetology

Hair Dynamics
Littleton, CO
1993

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Littleton High School
01.1988

Skills

  • Problem-solving skills
  • Customer experience and service
  • Customer engagement strategies
  • Problem-solving
  • Customer service
  • Customer relations
  • Store organization
  • Time management
  • Customer service management
  • Staff supervision
  • Hiring and training
  • Pricing and markdowns
  • Employee coaching
  • Relationship building and management
  • Stock rotations
  • Records management
  • Incident reports
  • New hire training
  • Staff development
  • Inventory tracking and management

Timeline

Asst Store Manager

King Soopers
01.2022 - Current

Supply Technician

Jefferson County Sheriff's Office (JSCO)
06.2021 - Current

Group Account Manager/Travel Agent

Globus Family of Brands
04.2018 - 06.2020

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My Computer Career

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Littleton High School

Certified Massage Therapist

CSHA

Certificate - Cosmetology

Hair Dynamics

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Shelly Wright