Shelly Zhang
Bellevue,Washington
Summary
Proactive researcher with strengths in communication and collaboration. Proficient in leveraging technology and research knowledge to improve products. Adapt to managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
3
3
years of professional experience
Work History
UX Researcher
VR-incorporated Research Website
06.2022 - 12.2022
- Conducted in-depth surveys and interviews with designers, gathering feedback from 20+ participants to identify and address critical user pain points
- Successfully completed 6 milestones, resulting in the development of a profitable working prototype and the launch of 4 customer-centric features within a 6-month timeframe
- Educated UX designers and developers by advocating actionable recommendations that led to a 25% improvement in user interface satisfaction
UX Researcher
Wearable Haptic Device For The Hearing Impaired
03.2022 - 06.2022
- Conducted scientific research, addressing 10+ customer pain points and developing a streamlined product roadmap
- Led rapid prototyping and integration of wireless earphones with an online database, creating a wearable haptic device for disabled individuals
- Planned cross-functional collaboration, improving team productivity by 50%.
UX Researcher
Innovative Snack Packaging Recycling Machine
09.2021 - 12.2021
- Prototyped and evaluated user-driven ideas for an innovative machine aimed at improving recycling of indecomposable snack packaging
- Conducted meticulous field observations and executed online surveys to uncover user needs and pain points, informing the design process
- Produced Usability Evaluation Reports, Storyboards, and Walkthrough, gaining expertise across various stages of the technology innovation process
PR Intern
MSL Group
12.2019 - 01.2020
- Conducted extensive market research, analyzing customer feedback and industry trends to inform PR strategies by finding the best-fitting KOLs for commercial product promotions
- Collaborated with product teams to understand user needs and provide user-focused messaging and edited images for product launches
- Analyzed user insights, which were instrumental in refining marketing messages, then created different content for KOLs’ advertising posts according to styles.
Education
Master of Science - Technology Innovation
University of Washington
Seattle, WA03.2023
Bachelor of Arts - Communication
University of California - Davis
Davis, CA12.2020
Bachelor of Arts - Psychology
University of California - Davis
Davis, CA12.2020
Skills
- Prototyping
- Generative Research
- Usability Testing
- Storyboarding
- Contextual inquiry
- Interview
- Cognitive Walkthrough
- Heuristic Evaluation
- Card Sorting
- Survey
- Guerrilla Research
UX
- Persona
- Jobs-to-be-done
- Competitive Analysis
- Usability Testing
- RStudio
- Fusion360
- Miro
- Python
- Figma
- Canva
Tools
Timeline
UX Researcher
VR-incorporated Research Website
06.2022 - 12.2022
UX Researcher
Wearable Haptic Device For The Hearing Impaired
03.2022 - 06.2022
UX Researcher
Innovative Snack Packaging Recycling Machine
09.2021 - 12.2021
PR Intern
MSL Group
12.2019 - 01.2020
Master of Science - Technology Innovation
University of Washington
Bachelor of Arts - Communication
University of California - Davis
Bachelor of Arts - Psychology
University of California - Davis
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