Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesAssociate
Shellya Frazier

Shellya Frazier

Charlotte,NC

Summary

Dynamic sales professional with a proven track record at Aldi, excelling in customer service and relationship building. Skilled in cash handling and sales strategies, I consistently drove revenue growth through effective upselling and exceptional client engagement. Known for fostering teamwork and enhancing customer satisfaction in fast-paced environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sales Associate

Aldi
06.2018 - 02.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Sales Representative

Shine Studios
05.2013 - 06.2018
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated new revenue through strategic upselling.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Promoted conversion of casual shoppers
  • into customers through product knowledge and product solutions to meet customer needs.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Recorded accurate and efficient records in customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Kept detailed records of daily activities through online customer database.
  • Made over 1.5 Million in sales

General Manager

Church’s Chicken
09.2004 - 11.2012
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Scheduling
  • Manager Meetings
  • Kept inventory cost down

Education

Bachelors In Accounting - Accounting

South University
Atlanta, GA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening skills
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Cash handling
  • Outgoing personality
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Sales strategies

Certification

Certified General Manager

Serve safe

Timeline

Sales Associate

Aldi
06.2018 - 02.2025

Sales Representative

Shine Studios
05.2013 - 06.2018

General Manager

Church’s Chicken
09.2004 - 11.2012

Bachelors In Accounting - Accounting

South University

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Shellya Frazier