Shelly-Ann Lewis
Melbourne
Summary
Dynamic and friendly individual skilled at engaging with customers and fostering strong relationships. Solid grasp of sales principles and customer service techniques, complemented by exceptional communication and organizational abilities. Committed to delivering exceptional customer experiences and surpassing sales objectives.
Overview
11
11
years of professional experience
Work History
Sales Associate
TJMaxx
12.2023 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Financial Advisor
Sagicor Group
11.2018 - 12.2023
- Reviewed documentation for accuracy to maintain adherence to regulatory requirements.
- Created comprehensive financial plans by analyzing clients current financial situations and future goals.
- Developed strong relationships with clients by offering personalized financial advice and services.
- Delivered presentations on financial literacy to attract potential clients and build brand awareness.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
Personal Assistant and Secretary
Trevor Dunkley (jnr) Haulage and Equipment
11.2013 - 11.2018
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Enhanced client satisfaction, meticulously arranged client meetings and followed up on action items.
Education
Equity and OLT exams
The College of Insurance and Professional Studies
05.2012
Certificate - Basic Sciences
Medical University of The Americas
06.2005
Bachelor of Science - Biological sciences
Northern Caribbean University
06.2001
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Goal oriented
- Sales expertise
- Product sales
Hobbies and Interests
- Reading
- Exercising
- Spending time with family
- Attending church
- Meeting new people
- Travelling
- Driving
- Taking small road trips
Timeline
Sales Associate
TJMaxx
12.2023 - Current
Financial Advisor
Sagicor Group
11.2018 - 12.2023
Personal Assistant and Secretary
Trevor Dunkley (jnr) Haulage and Equipment
11.2013 - 11.2018
Certificate - Basic Sciences
Medical University of The Americas
Bachelor of Science - Biological sciences
Northern Caribbean University
Equity and OLT exams
The College of Insurance and Professional Studies
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