Shellye Owens-Parker
Kansas City,MO
Summary
Detail-oriented professional experienced in analytical reasoning and problem-solving. Delivered high-quality results by prioritizing tasks under tight deadlines while maintaining accuracy. Focused on enhancing organizational brand through adaptability and consistent practices.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Responsible and motivated,ready to apply education in the workplace. With the ability to handle challenging work, and excellent time management skills.
. Dedicated to working as part of an effective team and promoting exceptional planning and time management skills.
Overview
1
1
Certification
2
2
years of post-secondary education
18
18
years of professional experience
Work History
Tax Examiner, Error Resolution / Team Clerk
Internal Revenue Service, IRS
Kansas City, Missouri
01.2012 - 11.2022
- Reviewed tax returns for accuracy and compliance with federal regulations.
- Processed tax returns and ensured compliance with federal regulations.
- Corrected errors on tax returns to ensure accuracy and compliance.
- Analyzed taxpayer information to identify discrepancies and potential issues.
- Researched accounts with reported discrepancies.
- Adjusted individual and business accounts to reflect accurate information..
- Maintained up-to-date knowledge of changing tax laws and IRS policies.
- Conducted research on relevant tax law changes and updates to ensure accurate filing.
- Conducted research on different tax issues and stayed up to date on tax law changes.
- Sent correspondence to taxpayers to facilitate timely responses.
- Documented findings and recommendations for accurate record-keeping for accurate record-keeping.
- Coordinated work assignments among team members to enhance workflow efficiency..
- Organized and maintained confidential taxpayer records securely.
- Answered phones in a courteous manner while providing excellent customer service.
- Processed payments, refunds, and exchanges accurately and efficiently.
- For Additional Information To Continue processing the return.
Process Assistant
TJX Companies
Kansas City, Missouri
10.2011 - 04.2012
- Coordinated daily operations to optimize workflow across departments.
- Maintained inventory processes to support accurate stock levels and organization.
- Assisted in developing process protocols that streamlined operations.
- Maintained inventory processes to ensure accurate stock levels and organization.
Medical Records Specialist
Truman Medical Center- Hospital Hill
Kansas City, Missouri
10.2004 - 09.2005
Education
Community Health Worker CHW Certification
Penn Valley Community College
Kansas City, Missouri 06.2026 - 10.2026
Certified Nursing Assistant. CNA - Nursing
Nettleton Home Care Center
Kansas City, Missouri 04.1988 - 07.1988
Certificate - Computer Operations
Kansas City Skill Center
Kansas City , Mo 01.1984 - 06.1984
Certificate - Printing Graphic Arts
De La Salle Education Center
Kansas City, Missouri 09.1981 - 05.1982
Diploma
Southwest High School
Kansas City, Missouri 09.1978 - 05.1979
Some College (No Degree) - Pre Requisites
Penn Valley Community College
Kansas City, MissouriSome College (No Degree) - Center For Neighborhoods. Certificate
University Mo Kansas City. UMKC
Kansas City, MissouriSkills
- Tax law research
- Records management
- Data management
- Workflow coordination
- Issue resolution
- Critical thinking
- Time management
- Client confidentiality
- Communication effectiveness
- Written communication
- Verbal communication
- Client support
- Ethics compliance
- Teamwork
- Problem resolution
Affiliations
- Participated in Various Health Fairs. Part Of A Tele Health Training Team.
- Have Conducted Presentations On Chronic Illnesses. Cause And Effects
Certification
- Texas A&M University Continuing Education. Mastering Digital Health.
- Mo.Dept Of Health And Senior Services, HIPPA TRAINING
Timeline
Community Health Worker CHW Certification
Penn Valley Community College
06.2026 - 10.2026
Tax Examiner, Error Resolution / Team Clerk
Internal Revenue Service, IRS
01.2012 - 11.2022
Process Assistant
TJX Companies
10.2011 - 04.2012
Medical Records Specialist
Truman Medical Center- Hospital Hill
10.2004 - 09.2005
Certified Nursing Assistant. CNA - Nursing
Nettleton Home Care Center
04.1988 - 07.1988
Certificate - Computer Operations
Kansas City Skill Center
01.1984 - 06.1984
Certificate - Printing Graphic Arts
De La Salle Education Center
09.1981 - 05.1982
Diploma
Southwest High School
09.1978 - 05.1979
Some College (No Degree) - Pre Requisites
Penn Valley Community College
Some College (No Degree) - Center For Neighborhoods. Certificate
University Mo Kansas City. UMKC