Shelly J. Horton
Corpus Christi,TX
Summary
Proficient in management with a focus on effective communication and project oversight. Demonstrated expertise in tenant relations and housekeeping management, driving operational efficiency and enhancing client satisfaction.
Overview
18
18
years of professional experience
Work History
Public Relations Marketing Specialist
Joann Meadows
Corpus Christi, Texas
02.2023 - Current
- Monitored news stories impacting clients' businesses to inform strategic decisions.
- Updated social media accounts with timely content reflecting company services and initiatives.
- Proofread brochures, newsletters, and web copy to ensure accuracy prior to distribution.
- Collaborated closely with leadership, maintaining professionalism and operational efficiency.
Property Manager
Crisp Realty/Pullman Mini Storage
La Vernia, Texas
06.2021 - 02.2024
- Conducted property inspections to assess condition and identify necessary repairs or improvements.
- Facilitated tenant onboarding processes to streamline move-ins and enhance tenant satisfaction.
- Reviewed and processed lease applications to expedite tenant selection and occupancy.
- Trained and supervised staff to improve operational efficiency and service quality.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Processed evictions when necessary in accordance with state laws and procedures.
- Cleaned homes between guest check-in and guest check-out.
- Interacted pleasantly with clients and guests when performing daily duties.
- Responded to requests from guests regarding housekeeping needs.
- Assisted in laundry services including washing, drying, and folding linens.
Property Manager
La Casa Del Sol
Corpus Christi, TX
08.2010 - 04.2021
- Conducted regular property inspections to uphold safety and quality standards.
- Implemented budgeting strategies to enhance financial performance of properties.
- Established strong tenant relationships through proactive communication and support.
- Supervised maintenance staff to ensure high operational standards were met.
- Maintained unit cleanliness through comprehensive inspections and oversight.
- Enhanced guest services satisfaction through attentive management and responsiveness.
- Assisted daily in cleaning and maintaining property to support overall operations.
Executive Housekeeping Manager
Surfside Condominiums
Corpus Christi, Texas
03.2008 - 08.2010
- Inspected guest rooms and public areas to ensure furnishings, equipment, linens, and supplies meet established standards.
- Assisted in training new employees on proper cleaning techniques and procedures.
- Managed lost and found property according to company policy and procedure.
- Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
- Communicated effectively with other departments in order to provide efficient service delivery.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Ordered supplies through approved vendors and submitted invoices for payments.
- Developed work schedules for housekeeping personnel ensuring adequate coverage at all times.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Skills
- Attention to detail
- Project management
- Effective communication
- Public relations
- Housekeeping management
- Staff training
- Tenant relations
- Property maintenance
- Microsoft Office
- Time management
- Scheduling appointments
- Office management
- Client interaction
- Office administration
References
References available upon request.
Timeline
Public Relations Marketing Specialist
Joann Meadows
02.2023 - Current
Property Manager
Crisp Realty/Pullman Mini Storage
06.2021 - 02.2024
Property Manager
La Casa Del Sol
08.2010 - 04.2021
Executive Housekeeping Manager
Surfside Condominiums
03.2008 - 08.2010