Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shellyon Bailey

Chester,VA

Summary

Knowledgeable Dispatcher with over 2 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Motivated Dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Dispatch Operator

AECOM
Colonial Heights, VA
10.2021 - Current
  • Reported delays, accidents or other traffic and transportation situations.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Responded immediately to emergencies by initiating calls to emergency contacts.
  • Utilized various software systems to facilitate movement, planning.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Tracked changes in computer system to keep records current and accurate.
  • Road Management.
  • Star Communication.
  • VITA and ATMS Computer Issue Reporting.
  • Traffic Incident Management.
  • ITS Device Check.
  • Severe weather.
  • ITS Device and ATMS Issue reporting.
  • CCTV Operations.
  • Bridge and Overpass Impact and Emergency Repairs.
  • TOC-SSP Communication.
  • Cross-Regional CMS Support.
  • Railroad Crossing Associated Operations.
  • Social Media Usage.
  • VA Traffic Bridge Opening.
  • VA Traffic Flooding.
  • VA Traffic Report.
  • VA Traffic Planned Event.
  • Capturing SSP-IMC-DOT Data in Open TMS.
  • TIM - Medical Emergencies.
  • Internal Transfer of Operations Control.
  • Power Outages.
  • TIM - Reporting Damage to Roadway Infrastructure.

Crew Member

Trader Joe's
Richmond, VA
02.2017 - Current
  • Interacted pleasantly with customers to deliver quality service, help training new crew members, wrote all sections orders, cashier.
  • Organized and restocked supplies to support operations and team productivity.
  • Upheld high standards of productivity and quality in operations.
  • Explained current promotional information and items to patrons.
  • Assisted management with inventory control and stock ordering.
  • Took orders from patrons and input selections into store computer system.
  • Stocked shelves and cases with new or transferred items.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Answered questions regarding ingredients and preparation techniques to educate customers.

Education

Bachelor of Science - Business Administration And Management

Lewisham College
England
06.2004

Skills

  • Customer Relations
  • Verifying Coverage
  • Training New Hires
  • Data Entry
  • Improving Operations
  • Dispatching Procedures
  • Monitoring Field Personnel
  • Database Updates
  • Customer Relationship Management
  • Critical Thinker
  • Dispatch Coordination
  • Work Order Management
  • Communication Equipment Operation
  • Processing Orders

Certification

  • Certified FEMA, FEM - 2
  • OT Cyber Security Training

Timeline

Dispatch Operator

AECOM
10.2021 - Current

Crew Member

Trader Joe's
02.2017 - Current

Bachelor of Science - Business Administration And Management

Lewisham College

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Shellyon Bailey