Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shelmeca Morris

Indianapolis,IN

Summary

Resourceful professional in customer service, known for high productivity and efficient task completion. Possess specialized skills in customer relations, investigative work, event coordination, and problem-solving.. Excel in communication, adaptability, and time management, ensuring smooth operations and superior customer satisfaction.

Overview

20
20
years of professional experience

Work History

Weekend Concierge

Meadow Brook Senior Living
Fishers, IN
11.2022 - Current
  • Make outbound customer care calls to residents’ family members
  • General clerical work
  • Answer phones
  • Complete Walk-in tours
  • Prep the community for the day

Customer Care Representative III

Anthem
Indianapolis, IN
09.2019 - Current
  • Provide excellent customer service in a time sensitive environment by researching claim concerns while staying abreast of rapid changing processes, cross referencing members’ medical policy, child articles of procedures, and state guidelines
  • Ensure accurate quotes; and benefits; and claim processing in conjunction with ancillary internal reviews of appeals, authorizations/precertification, medical records, status of payment, preliminary calculations of reimbursement, insurance primacy, and correspondences
  • Additionally, apply the claims and benefits through additional measures of timing cycles in accordance with accumulation of out pocket maximum, roll overs, and corrected claims
  • Coordinate with the provider billing office pertaining to claim updates

Part-time Caregiver

Senior Helpers
Greenfield, IN
03.2019 - 04.2019
  • Cared for senior individuals in their homes by providing daily care and light housework

Nursing Home in Training

American Senior Communities
New Castle, IN
01.2019 - 02.2019
  • Company Overview: Nursing Home in Training
  • Observed administrator and department managers in operational functions by attending morning matrix and census meetings
  • Coordinated with human resources for the boarding process for potential Certified Nursing Assistance candidates
  • Nursing Home in Training

Commercial Administrator

First Merchants Bank
Indianapolis, IN
08.2018 - 01.2019
  • Coordinated with relationship manager in commercial loan process by requesting financials for pre-approval for potential commercial loan clients
  • Coordinated with doc prep and attorneys in preparation of loan documents
  • Completed the wiring information for loan proceeds and draws
  • Monitored loans over the $1 million threshold for relationship manager with respect to maturities, delinquent accounts, and portfolio exceptions

Customer Service Associate

1st Source Bank
Fort Wayne, IN
12.2017 - 08.2018
  • Achieved branch goal by meeting monthly quota for depository accounts, consumer loans, and product referrals
  • Forecasted branch cash and managed vault
  • Completed teller transaction and wires
  • Completed supervisory tasks: opened and closed the branch, and approved transactions

Intake Specialist

Bridges of Indiana
Merrillville
03.2015 - 08.2017
  • Conducted intake assessment to initiate onboarding of services with families and individuals needing services from the Medicaid waiver
  • Created and sustained awareness of Bridges’ services through methods of relationship building, event participation, and cold calls
  • Created and hosted an open house with local Chamber of Commerce and members
  • Built rapport with regional case managers
  • Daily uploaded initial residences’ funding for eleven offices
  • Tracked sales revenue for assigned regions
  • Exceeded sales region goal for South Bend and Fort Wayne

Customer Service Representative/Assistant Branch Manager

First Financial Bank
Terre Haute, IN
08.2005 - 03.2015
  • Managed main office branch operations
  • Completed daily and monthly reporting
  • Provided customer services to various clientele
  • Opened depository accounts, extended credit through consumer loans, distributed loan proceeds
  • Ensured training of staff and conducted huddles
  • Resolved customer complaints, rotated branches to assist other branches, completed branch cash audits, and interviewed staff

Education

Master of Business Administration - SPECIALIZED IN HEALTHCARE

INDIANA WESLEYAN UNIVERSITY
Marion, IN
06.2017

Business of Administration - SPECIALIZED IN MARKETING

INDIANA STATE UNIVERSITY
Terre Haute, IN
06.2010

Master Level Accounting Courses -

INDIANA WESLEYAN UNIVERSITY
Marion, IN

UNIVERSITY IVY TECH COLLEGE

Skills

  • Time management and prioritizing
  • Problem Solving
  • Management
  • Customer Service
  • Compliance
  • Sales
  • Leadership
  • Customer Retention

References

  • Savannah Corner, Supervisor, Traditions Management Senior Living, 11011 Village Square, Fishers, IN, 46038, 765-639-4313, SavannahCorner@traditionsmgmt.net
  • Natalie Grannan, Co-worker, Traditions Management Senior Living, 11011 Village Square, Fishers, IN, 46038, 317-432-5660, NatalieGrannoa@traditionsmgmt.net
  • Crystal Stanley, Friend, Building Manager, 5819 Bywood Dr, Indianapolis, IN, 46220, 812-242-4614, Crystal@yeagerproperties.com

Timeline

Weekend Concierge

Meadow Brook Senior Living
11.2022 - Current

Customer Care Representative III

Anthem
09.2019 - Current

Part-time Caregiver

Senior Helpers
03.2019 - 04.2019

Nursing Home in Training

American Senior Communities
01.2019 - 02.2019

Commercial Administrator

First Merchants Bank
08.2018 - 01.2019

Customer Service Associate

1st Source Bank
12.2017 - 08.2018

Intake Specialist

Bridges of Indiana
03.2015 - 08.2017

Customer Service Representative/Assistant Branch Manager

First Financial Bank
08.2005 - 03.2015

Master of Business Administration - SPECIALIZED IN HEALTHCARE

INDIANA WESLEYAN UNIVERSITY

Business of Administration - SPECIALIZED IN MARKETING

INDIANA STATE UNIVERSITY

Master Level Accounting Courses -

INDIANA WESLEYAN UNIVERSITY

UNIVERSITY IVY TECH COLLEGE

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