Shelnes Elie

• Perform data analysis on data related to Omnicell and MTS Sales Operations, Field Operations Support and Customer Service. Find hidden trends and relationships in the data.
• Responsible for delivering insights, findings, and analysis-based solution options. Effectively communicate logic, key assumptions and technical processes supporting the analytic solutions.
• Responsible for maintenance and optimization of tools that support the operations.
• Collaborate closely with department managers to provide business decision support and analytics to appropriate levels.
• Act as subject matter expert and advisor on the topic of analytical tools, enterprise data systems and/or analytical methodologies for the department.
• Build processes and tools to make data more accessible.
• Identify data source deficiencies among company data and suggests a path to resolve.
• Collaborate with colleagues and counterparts within business and information technology to formulate ideas for analytics collaboration.
• Responsible for managing external vendors and collaborate with IT to manage Omnicell systems and tools that collect and store customer service data.
• As a part of the Field Support staff, participate in revenue forecast process, order/RMA requests, ad-hoc requests from field personnel.