Summary
Overview
Work History
Education
Skills
Accomplishments
Availability
Technical Proficiencies
Core Competencies
Timeline
Generic

SHELO ROMAN

Boynton Beach,FL

Summary

Dynamic Support Analyst at Placer.ai with expertise in SQL query development and customer success. Achieved high client satisfaction by resolving complex data pipeline issues and mentoring junior analysts. Proven ability to enhance processes and collaborate cross-functionally, driving significant product improvements and optimizing data retrieval solutions.

Overview

15
15
years of professional experience

Work History

Support Analyst

Placer.ai
01.2022 - Current
  • Technical liaison for enterprise clients using a location analytics platform, consistently achieving high customer satisfaction.
  • Manage complex data feeds and troubleshoot using AWS, GCS, and Cyberduck, handling large-scale datasets, and resolving data pipeline issues.
  • Develop custom SQL queries to extract and analyze massive datasets, creating reusable query templates adopted by the support team
  • Perform data analysis using Jupyter notebooks with basic Python scripting to investigate data anomalies and generate client insights
  • Engineer creative data retrieval solutions by combining multiple tools and platforms to fulfill complex customer data requests
  • Collaborated with Product & Engineering teams to resolve critical platform issues, directly contributing to multiple product improvements
  • Led client onboarding initiatives for major companies, ensuring smooth platform adoption and optimal data interpretation
  • Mentored junior analysts on advanced troubleshooting techniques, data analysis methods, and customer communication best practices

Executive Assistant & HR Generalist

The Rx Advocates / Peace Valley Recovery
07.2019 - 12.2021
  • Managed full-cycle HR operations for mid-sized organization, including payroll, benefits, and compliance documentation
  • Streamlined onboarding processes through development of standardized workflows and digital systems
  • Enhanced expense management using Expensify, resulting in faster reimbursement processing
  • Coordinated annual performance reviews for entire organization, implementing structured evaluation processes
  • Maintained full compliance with federal and state employment regulations through careful documentation

Compounding Pharmacy Technician

KRS Global Biotechnology
10.2016 - 07.2019
  • Prepared sterile medications daily with consistent accuracy, maintaining USP 797 compliance standards
  • Maintained cleanroom environment exceeding industry standards, contributing to facility's regulatory approval
  • Trained new technicians on aseptic techniques and safety protocols

Viral Production Technician

Sanofi Pasteur
01.2010 - 11.2015
  • Led logistics coordination for influenza vaccine production, supporting large-scale manufacturing operations
  • Maintained full regulatory compliance with FDA and CDC requirements throughout tenure
  • Optimized sampling protocols, improving processing efficiency while maintaining quality standards

Education

Registered Pharmacy Technician - Pharmacy Technology

Pass Assured, LLC & Florida Pharmacy Association
01.2017

Skills

Technical Excellence: SQL Query Development Basic Python AWS GCS Salesforce CRM Jira Zendesk

Data & Analytics: Jupyter Notebooks Anaconda Large Dataset Analysis Data Pipeline Troubleshooting

Operations: Customer Success Process Improvement Crossfunctional Collaboration Team Training

Accomplishments

  • Recognition for Excellence - Acknowledged for outstanding client satisfaction and service quality
  • Process Innovation - Developed reusable SQL query templates and data retrieval workflows adopted by team
  • Strong Safety Record - Maintained excellent safety and accuracy standards across technical roles
  • Team Development - Successfully trained and mentored multiple team members across organizations

Availability

Available for immediate start Open to remote, hybrid, or on-site opportunities

Technical Proficiencies

Basic Python, SQL, Jupyter Notebooks, Anaconda, AWS, Google Cloud Storage (GCS), Cyberduck, Salesforce, Zendesk, Jira, Slack, G-Suite, Microsoft Excel (Advanced), Expensify, GeoJSON

Core Competencies

SQL Query Development, Basic Python, AWS, GCS, Salesforce CRM, Jira, Zendesk, Jupyter Notebooks, Anaconda, Large Dataset Analysis, Data Pipeline Troubleshooting, Customer Success, Process Improvement, Crossfunctional Collaboration, Team Training

Timeline

Support Analyst

Placer.ai
01.2022 - Current

Executive Assistant & HR Generalist

The Rx Advocates / Peace Valley Recovery
07.2019 - 12.2021

Compounding Pharmacy Technician

KRS Global Biotechnology
10.2016 - 07.2019

Viral Production Technician

Sanofi Pasteur
01.2010 - 11.2015

Registered Pharmacy Technician - Pharmacy Technology

Pass Assured, LLC & Florida Pharmacy Association

Similar Profiles

CREATE PROFILE
SHELO ROMAN