Shelsa Menardy

Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.

Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.

Responded to emails and other correspondence to facilitate communication and enhance business processes.

Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.

Scheduled appointments and handled calenders for senior leadership.

Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.

Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.

Screened calls and emails and initiated actions to respond or direct messages for managers.

Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.

Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.

Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.

Answered high volume of phone calls and email inquiries.

Wrote reports, executive summaries and newsletters.

Took notes and dictation at meetings.

Utilize FPL maps daily to accurately communicate location of equipment placement for each project to landowners.

Work directly with landowners to discuss easements, execute and notarize supporting documents.

Make changes in FPL maps if predesignated location is not ideal/ desirable.

Document all interactions with landowner in database.

Upload gathered information and documents into database, research lines of communication for properties and landowners via FPL and public databases, perform follow-ups via email, phone, and in person.

Manage individual assigned projects, assist with project role outs and closings, adhere to meeting deadlines weekly and monthly, follow land acquisition and construction permitting schedules to facilitate on-time project completion.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Trained staff on operating procedures and company services.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Managed timely and effective replacement of damaged or missing products.
• Sought ways to improve processes and services provided.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Promptly responded to inquiries and requests from prospective customers.
• Responded proactively and positively to rapid change.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained up-to-date knowledge of product and service changes.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Collaborated with product team to communicate customer feedback, resulting in product enhancements.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Improved resolution time with effective problem-solving for customer complaints.