Shelsea Patino
Grayslake,IL
Summary
Motivated Service Member known for successfully handling customer issues with positivity. Committed to excellent customer service, reliability, and effective work. Known for high productivity and efficient task completion. Good in strategic planning, leadership, and critical thinking. Excel in communication, adaptability, and teamwork, ensuring successful mission outcomes and cohesive team environments. Bring focused approach to problem-solving that enhances operational effectiveness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Member
Army National Guard
01.2019 - Current
- I am currently serving in the Army National Guard
- My job in the army is to drive semis and transport materials
- I work part-time for the army, I meet with them one weekend a month and two weeks in the summer
- In the army I have experience being a leader, a follower, and most of all, a discipline
- I have gone to Washington D.C
- To enforce security for the white house when people broke in back in 2021
- I helped during the pandemic at a testing site in Des Plaines for a couple of months
- I would get patient information and maintained the patient informed of all procedures
- I have traveled to Nevada and back, visited many states while transporting materials for the Army
- Performed maintenance on military vehicles and equipment.
Pharmacy Technician
Walmart
Dekalb, USA
02.2023 - 07.2024
- My role as a pharmacy technician was to help and provide information to patients about their insurance or medication
- I made sure customers who didn't have insurance always had the chance to use coupons, or I would provide them with coupons or other alternatives.
- I also trained new team members.
- Performed data entry for patient profiles, billing information, and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Package Handler
UPS
DeKalb, IL
09.2022 - 01.2023
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Organized packages according to type, size, destination, and other specifications.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Maintained a clean work environment by removing debris from the loading dock area.
- Scanned and sorted packages according to destinations and service type using ahandheld scanner.
Teacher Assistant
Child Development and Family Services
Dekalb, USA
10.2021 - 06.2022
- Assisted in the supervision of students during recess, lunch, and other activities.
- Provided instructional support to teachers in accordance with established curriculum guidelines.
- I spent most of the time teaching them and reinforcing their learning, as well as maintaining their areas clean and cleaning their dishes.
- Assisted in the development and implementation of lesson plans.
- Organized classroom materials, including books, supplies, and equipment.
- Provided individual assistance to students as needed.
- Monitored student behavior during class time and assisted with discipline issues when necessary.
- Encouraged positive social interaction among students.
- Oversaw safety and well-being of students under care during teacher absences.
Cashier
Taco Bell
Fox Lake , IL
06.2018 - 08.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Some College (No Degree) - health and human sciences, Human development and Family services Minor
Northern Illinois University
Dekalb, IL12-2024
Skills
- Microsoft Word
- Microsoft PowerPoint
- Customer Service
- Inventory Management
- Problem Solving
- Critical Thinking
- Delegating
- Fast learner
- Communication skills
- Teamwork and Collaboration
- Flexible Schedule
Certification
Pharmacy Technician License
Affiliations
- I've volunteered many times at Feed My Starving Children
- I've volunteered at Tails Humane Society a dog shelter
Languages
Spanish
Native/ Bilingual
English
Full Professional
Alpha Sigma Omega Latina Sorority, Inc.
- I am currently in a sorority at Northern Illinois university and will continue to be in it
- Through the sorority I have learned time management, manage events, and build connections with many people on campus including faculty and other staff members of NIU
- I have taken on the roll of president for the sorority one semester so I have experience in leadership and training new members
Timeline
Pharmacy Technician
Walmart
02.2023 - 07.2024
Package Handler
UPS
09.2022 - 01.2023
Teacher Assistant
Child Development and Family Services
10.2021 - 06.2022
Service Member
Army National Guard
01.2019 - Current
Cashier
Taco Bell
06.2018 - 08.2019
Some College (No Degree) - health and human sciences, Human development and Family services Minor
Northern Illinois University
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